Business ProfileforTropicana Casino & Hotel

I'm still shaking from my interaction with ****** at the front desk. Absolutely beside myself they could be so cruel to anyone let alone a paralyzed woman in a wheelchair. When I spoke to the staff yesterday I was told I had 3 complementary stays available and I asked if I could use one night because my handicap van broke down in AC yesterday when I took my son school clothes shopping. I was told I could book one night and use the other two nights ANYTIME in the month of August. This call was recorded. My van is being worked on but will not be ready until this evening. I called the reservation line and asked if I could use another comp night and I was told no. I asked them to honor what I was told yesterday and to pull the call. *** had me on hold for 51 minutes and returned to say they will review it but in the meantime I had to leave or pay 200 for another night. I went onto priceline and booked it for $60 *** said I still have to leave because someone else is waiting on the room. I would have to check out and check into a different one. I confirmed this was not true no one was waiting on this room. I asked to be connected to the front desk and I told ****** I am literally stuck in bed until my nurse returns. I paid for another room here could they please let me use the same room and wait until my nurse gets back so I can come down and she said Absolutely not. I said please I would have to crawl to my chair and struggle to get in it and she said oh well that's not her problem if I'm not out in ten minutes I will be removed by security. I begged her to please give me on hour for my nurse to return I had already paid for a second night even though the staff made mistakes and lied. ****** had Absolutely no empathy. I asked is there any handicap rooms available? She made it seem like there wasn't and she said I would have to come down to find out. I said you can't see if any are available over the phone? Isn't this reservations? She refused to let me speak to anyone.