ComplaintsforAtlantic Palace Development LLC

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a time share with Boardwalk resorts formerly Atlantic palace, I fell behind on my payments due to issues with covid and loss of income. I called the loss mitigation department and spoke with ***** who was very rude and unhelpful and unwilling to assist me with trying to get my issues resolved. He told me not to talk over him and then started screaming about I not going to help you secure the loan he is very very very unprofessional. I need some assistance trying to resolve this debt to utilize my time share

  

  Business response

  12/05/2022

  I have read the consumers complaint. While it is true the consumer spoke to our team regarding her outstanding balance of $1,421.79, our records indicate she refused our help on more than one occasion.  Our team does a great job and has years of experience helping consumers, and are not rude, but direct in their approach. The consumer can contact our mortgage department at ************** for assistance.

  Customer response

  12/05/2022

  
  Complaint: 18471148
  
  I am rejecting this response because:
  
  I have reached out several times regarding my account and the guy in loss mitigation is very rude and unprofessional he told me he has the right to not assist me and that I would owe the total of my loan which is ***** I need someone can assist me in a professional manner 
  
  Regards,
  
  *****************************

  

  Business response

  12/10/2022

  I have read the consumers rebuttal. Our records indicate that the consumer spoke to our representatives and refused our help to secure an arrangement. We ask the consumer be advised to please contact the mortgage department at **************, Monday - Friday, and one of the representatives will be able to assist her. The consumer can ask for *****.

• Initial Complaint

  10/01/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We've tried our hardest to end our contractual/financial obligation to Fanta Sea since 8/20 for several reasons. We were pressured into buying with tactics to rush us into signing a contract and told this was an investment. They claimed we could stay in ***** different locations and showed beautiful photos, but when we tried scheduling these stays, the resort we chose was always unavailable. When using the timeshare, it was incredibly disappointing; Atlantic Palace's elevators are small and social distancing is impossible. The rooms are outdated and need work badly. We don't want this to be willed to our children as they'll be burdened even more so than us. We've tried many times to resolve our issues and request deed release, since we've seen our own friends receive a Quit Claim deed which released them no problem. We've brought this up to them many times but Fantasea won't respond. We're hoping this complaint will be eye-catching enough so we can get proper assistance unlike before.

  

  Business response

  10/19/2021

  I have read the consumers complaint. The BBB should not be used as an exit strategy for the consumers contractual obligation.  Our records show that the owner has enjoyed stays with us while utilizing their ownership.  In addition, our team has responded to letters and emails from the consumer, advising them that their contract is valid and cannot be canceled.  If the consumer wishes to sell their ownership, they may do so but we cannot be involved in the sale.  As a part of the settlement,we can offer to waive the transfer fee once the consumer has secured a buyer.  Please advise the consumer to contact us with any further questions, and/or when they have secured their buyer.

  Customer response

  10/20/2021

  Complaint: 15981418
  
  

  Please be advised that all allegations set forth in our Complaint still stand as written. We have been lied to and treated unfairly.
  
  
  Fanta Sea, while we appreciate you replying to this, it seems your response above is almost like the letter sent to us dated June 10th, which sounds like someone simply copied and pasted it in from a templated from rather than replying genuinely. Respectfully, the questions we asked in our correspondence still have not been answered... the only thing that is being addressed is the contract which we consider invalid.
  
  
  We have attempted to resolve this issue amicably by requesting a "Quit Claim Deed" be forwarded for signature, and we are still seeking this amicable resolution. We are familiar with this form as our friends, who were former owners with Fanta Sea, showed it to us several months ago. This form would release our financial obligations to Atlantic Palace/Fanta Sea Resorts and we can only assume that others besides our friends have also received this option to exit; we provided proof of this document but never got a response back. Sadly, we are disappointed by the responses we've gotten so far and feel we are not being treated fairly and equally with other owners and at this rate, we also feel we are being discriminated against. Despite this, we still have hope that someone will still step up to do the right thing and give us the assistance we're seeking. We know that it is feasible since our friends were able to receive this assistance, though we don't know who helped them directly. Please do what is right and help us. We have paid cash for our unit and stay current on our maintenance fees; we never miss a payment. Considering we pay you on time even though we've faced the issues stated above, we kindly want to know why that isn't enough to give us the assistance we're seeking. 
  
  
  We are, therefore, rejecting Fanta Sea's response to our Complaint and we look forward to answers to questions asked to resolve this situation.

  
  Regards,
  
  **** And *********************

  

  Business response

  10/27/2021

  I have read the consumers rejection.  The consumer has been advised on multiple occasions (as recently as June 10, 2021) that their contract is valid and cannot be cancelled. In April of 2021, the consumer spoke with our legal team who advised them that we do not have a deed back program, and the owner can transfer or sell their ownership.  We cannot speak to what their friends are advising them as we would not share any details of their contracts for privacy reasons. Again, the BBB should not be utilized as an exit strategy for the consumers contractual obligation.  Their contract does allow the consumer the right to sell their ownership if they so choose, but that is not something we can assist with.  Again, if the consumer decides to sell their ownership, we can offer to waive the transfer fee when they secure a buyer. If the consumer has any additional questions or concerns that we can assist with, we are happy to help.  Please advise the consumer to contact us at ************ Monday through Friday, 9am-5pm for assistance.

  Customer response

  11/17/2021

  
  Complaint: 15981418
  
  I am rejecting this response because:
  
  

  You indicated that the contract is valid and cannot be cancelled, but this does not negate the other issues weve stated. Your sales staff indicated that the timeshare was a good investment, which was untrue. They also indicated the timeshare would allow us flexibility in choosing other resorts, this was also untrue. As consumers, we strongly feel that deceptive marketing and misrepresentation of the product is grounds for termination of the contract, since were simply trying to look out for our long-term financial wellbeing and this timeshare is now compromising it. 
  
  
  On September 28th, we wrote to Fantasea via certified mail return receipt which was received by you on October 1st, but we never got a response from Fantasea. We offered to turn over the timeshare unit so you could do what you please with it, to us this sounded like a no-brainer since its free inventory. If this will not suffice to Fantasea, please, let us pay for a release as ******* Battler, your title assistant, allowed our friends to (see release file #*****). We just want to resolve this and certainly dont want to keep arguing via a BBB complaint. We only made this complaint because we couldnt reach anyone at Fantasea and just wanted a real conversation. Please reach out to us and help relieve our stress once and for all. 
  
  Regards,
  
  **** And *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩