ComplaintsforFlagship Resort Development Corporation

• Initial Complaint

  04/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Flagship Resort Development CorporationAccount#: ********** Accounter Holder: ******************************** (Deceased on 10/22/2021)I was contacted numerous times by Flagship Resort Development Corporation in regards to the account asking for payment. However during these correspondences I noted that the above Account ****** (********************************) was deceased on 10/22/2021 and to end the contract.If a contracting party dies or becomes legally incapacitated, there are grounds for contract termination or discharge. Thus, no one can enforce the contractual agreement against the will of the deceased or incapacitated party. I am aware that if a contracting party is deceased there are grounds for discharge or termination.. As mentioned before I notified Flagship Resort Development Corporation of the deceased and sent a copy of the death certificate via email to ********************* on February 9th, 2022 at 5:04pm. However I am still receiving harassing calls and emails regarding payment. I requested and notified the company multiple times to terminate this contract to no avail, these incessant calls are harassment and emotionally mentally draining.As previously requested - please terminate this contract.

  

  Business response

  04/12/2024

  I have read the consumers complaint.We are sorry to hear about the passing of her partner and extend our condolences. She was involved in the purchase and is an owner on the contract,and is responsible for the ownership. Our team has been in contact with her in an attempt to offer their assistance. We are happy to help her. We cannot cancel her ownership, as she has requested, as this is past the rescission period and we do not have a buy back/cancellation program for timeshare ownership. We would like to see the consumer enjoy her ownership and encourage her to contact our team for continued assistance. She can reach our ************* Team by calling ************ Monday through Friday, 9am to 5pm.   

• Initial Complaint

  08/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  LAst August 2022 we my wife and I signed up a time share. We were able to go there 3 times in 12 months. Every time i called to make a reservation they have nothing available. I paid ****** each month. And about $345 of maintenance fees for 2023. And part of **** maintenance fees. Now that my bank send me a new debit card because the other expired they cannot take the payment. Now i answered the phone everytime they called and explained the situation the billing department makes me talk to the reservation department and they have nothing available . They promised us 12 vacations a year one each month. and i can go to 3 different hotels in Atlactic city . THe hotels have more that 30 floors and each flooor about 25 rooms. They say that there is nothing available They are threatened me to send account on collection. and report it to the 3 credit.i would like my account closed and nothing to do withthese people. And refund what was paid.My account is ************** - Their number - **********.Thank you.

  

  Business response

  08/26/2023

  I have read the consumers complaint.  We value the consumer as an owner and are happy they were able to stay with us and we would like him to be able to do so again. We advise the consumer to contact the mortgage department **************,Monday -Friday, to bring his account up to date with his new payment method so that we may then assist him with a reservation. We do not cancel contracts outside of their rescission period as the consumer is requesting. It should also be noted that the BBB is not to be used as an exit strategy for the consumers contractual obligations.

  Customer response

  08/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  11/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 17, 2022 my boyfriend and I came in to Flagship for a presentation. We made it clear that we didnt want a time share. We were offered a promotional offer for 2 years and told after the 2 years if we wanted the time share that the original price would be locked in and wouldnt go up. If we decided that we didnt like it in 2 years it would cancel. We agreed to the 2 year promotion only to get home and see when the man left out to make copies for us things were changed around and nothing said what was promised. I called and requested for my contract to be immediately canceled and was told that someone will have to call me back tomorrow. (Friday 11/18/2022) No one called me back at all. It says that I have 3 days to cancel the contract. I also had a letter sent in writing to cancel my contract immediately. This is a scam and I want my contract canceled. The sales person obviously just wanted to get the sale by lying to us and changing the documents. All I want is my contract canceled immediately. They now are going to avoid me to say that we missed the cancellation period and thats not true.

  

  Business response

  11/21/2022

  I have read the consumers complaint. The matter is being handled privately and offline directly with the consumer.

  Customer response

  11/21/2022

  
  Complaint: 18441835
  
  I am rejecting this response because: The owner ******************* contacted me via phone on Sunday 11/20/22 and stated that contract will be canceled and I asked for documentation via email that my contract is canceled in which he agreed to send but never did. He also stated that it will take 7 days for my money to be returned but I didnt receive an email from him regarding that either. 
  
  
  
  
  Regards,
  
  *********************

  

  Business response

  11/21/2022

  I have read the consumers rejection. Our records show that an email was sent on November 20th.Please advise the consumer to review and check both email addresses they provided as well as their spam boxes for the requested communication. In the interim,we will forward the original email to the second email address on file.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After evaluating the lack of responses from Flagship Resort, we would like to take this time to request that Flagship Resort either confirms or denies the cancellation for contract # ******. We have been sending documents that require a response to Flagship Resort and have not received a single response since 3/2/2021. We have sent in 9 different requests and have even filed complaints with the FTC, Attorney General and NJ Real Estate and your company still neglects us. Due to lack of response, we are assuming we have been cancelled out of our timeshare ownership from Flagship Resort and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of our request to form a mutual agreement from our timeshare referenced under contract # ******.

  

  Business response

  02/24/2022

  I have read the consumer’s complaint. Our records indicate that the consumer was sent a letter in June 20201 in response to his request to cancel.  The letter explained to him that we do not cancel contracts, nor do we have an on-going program to assume his ownership.  In addition, the consumer was made aware of his delinquent balance with us. Currently, he has an outstanding balance of $6,267.66 on his contract. The consumer has ignored our previous attempts to secure a payment arrangement.  Please advise the consumer that his contract is still valid and he needs to contact us for a payment arrangement on his delinquent account as soon as possible. In addition, the Better Business Bureau should not be used as an exit strategy for the consumer’s contractual obligation.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After evaluating the lack of responses from Flagship Resort, we would like to take this time to request that Flagship Resort either confirms or denies the cancellation for contract #******. We have been sending documents that require a response to Flagship Resort and to this date we have not received a single response. We have sent your company a total of 15 requests. We have heard back from you once! This is beyond neglect and your company is in breach of contract for doing this to us. We have even filed complaints with the *** and Attorney General and still not a peep from Flagship. Due to lack of response, we are assuming we have been cancelled out of our timeshare ownership from Flagship Resort and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of my request to form a mutual agreement from my timeshare referenced under contract #******.

  

  Business response

  01/31/2022

  I have read the consumers complaint.  We value the consumer as an owner with us since 2012.  After reviewing our records, we show that her contract is still active.  We responded to the consumer in writing in June 2020 and August 2020, as per her requested form of communication earlier that year. The address that our correspondence was sent to has been verified and is confirmed again to match the address on this complaint. In addition, the consumer called in and spoke to our team regarding her desire to cancel her ownership. The letters and communication that we have had with the consumer were clear with regards to terminating her contract.  As the consumer is aware, she cannot cancel her contract/ownership as her rescission period has expired. If the consumer wishes to sell her ownership, she may do so but we cannot be involved in the sale. The consumer is currently past due on her mortgage balance and fees in the total amount of $7,411.53.  Our team has made every effort to assist, but the consumer has refused our help. Please advise the consumer to contact us with regards to her past due balance. It should also be noted that the BBB is not an exit strategy for the consumers contractual obligation.

  Customer response

  01/31/2022

  
  Complaint: 16485130
  
  I am rejecting this response because: I have not received these responses that you claim to have sent out, way over a year ago nonetheless. I did not receive these and I request that you forward them over ASAP. Please also explain how your company went all of 2021 without communicating with with me when I sent your company multiple letters and even contacted the Attorney General and your company still did nothing. I have no interest in contacting your company about my past due balance. I am in fact, requesting a deed in lieu of foreclosure in order to offer our timeshare back to Flagship Resort Development Corp due to a variety of misrepresentations by your sales representative, which occurred at the point of sale. Again, I have received your communication in relation to bringing my account current but as you know, that is not what I am seeking. I have addressed our concerns in recent correspondence sent to your companys escalated specialist department.
  
  I know your company has a voluntary deed back program I would like to apply for a transfer of our deed back to Flagship Resort Development Corp.
  
  
  
  Regards,
  
  *********************************

  

  Business response

  02/01/2022

  I have read the consumers rejection. Our sales team works diligently to ensure that each consumer understands their purchase/contract and is happy with their decision.  In addition, the consumer had a rescission period in which she could cancel her contract, but that has expired since her first purchase with us in 2012.  The consumer states that she has not received the mailed correspondence advising her that we do not cancel contracts however during verbal communication with us she was advised of the same information which is also noted in the contract that she reviewed and signed.  In addition, the consumer admits to receiving our communication with regards to her seriously delinquent account, but claims to have not received our letters in response to her requesting to cancel her contract.  The consumer has also been advised of her seriously delinquent balance with us but has refused to take action, even noting in this complaint that this is not what she is seeking to accomplish.Our company does not have a voluntary deed back program as the consumer wishes to be granted. If the consumer wishes to sell her ownership she may do so but we cannot be involved in the sale.  Please advise the consumer to contact us when she has secured a buyer.  In an effort to assist the consumer, we can offer to waive the transfer fees during the sale. If the consumer has any further questions, she may contact our team by calling ************ Monday through Friday, 9am-5pm for assistance.

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