ComplaintsforElevate Styles
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ref. Order ****** i think the situation is almost ridiculous, and i must admit i'm really disappointed by the way elevatestyles are dealing it.In mid-May i contacted them AS SOON AS i received and unboxed the wig (which i ordered in April!) and noticed it is DEFECTIVE and provided my claim with images to prove it; I was immediately ready to return the defective item , but due to the late delivery of the packaging, elevates styles automatic reply system couldnt let me submit the request. My e-mails being ignored for weeks, the day after i wrote a negative review they finally discovered my existence and replied to me they were investigating the matter.. BUT THEN, THE DARKNESS AGAIN: Now it's more than 2 months that i try to contact Customer support and still no answer!!!I asked (and think i deserve) for a refund for my purchase, because i received a clearly defective item that cannot be used in any way but all of my emails or calls get IGNORED.Business response
07/21/2023
You can send the unit back to:
Return Address:
1420 Atlantic Avenue
c/o returns
*************, ** 08401
What are the terms?
Return shipping postage is not provided
There is a basic 20% restocking fee and in some instances more depending on condition (we'll waive it for you *)
ORIGINAL SHIPPING PAID is not REFUNDABLE
All items must be brand-new, unworn, un-cut, un-altered.
All original packaging is required and returned in the same manner received
We do not accept returns after 14 days of receiptInitial Complaint
06/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is stormi again. On order #****** Like I've stated,I've been emailing costumer service back to back and my emails Never been received. That is why i am not trying to TRY AGAIN and teach you guys back. I've been doing this for months and yes it was marked as delivered but that is my issue. That it was NOT received, you guys blocked my calls and now you are keeping my money on a order that I've NEVER GOT. I asked that you kindly issue my funds back to the original payment method. Because I am very dissatisfied and upset. Order number: #****** -Kind regards, stormiBusiness response
06/19/2023
We apologize for any inconvenience you have experienced regarding your order #******. We understand your frustration, but as this order was placed last November and marked as delivered over six months ago, it is beyond the timeframe for requesting a replacement.Customer response
06/22/2023
Complaint: 20203045
I am rejecting this response because: there is "no policy of the elevate styles business that an item will have to be refunded in the 30 days time frame" although it does say contact us if there are any problems with your order in at least 30 days but I've did exactly that. You guys are reading over the fact that I've been contacting you guys constantly and constantly several times over MONTHS. That is why it went over the 30day timeframe due to the lack of support/communication you all provide and to say that guys cannot issue me an refund for the money that I've spent on a product that I've never gotten. Just because you guys are just now receiving my messages and see that it is over the "30day time frame." That is very unfair to reject someone of them getting their money back because an mistake YOU GUYS MADE. Due to lack of support/communication of the 30day time frame I tried to contact you all within this same issue now. Even towards the 6months now I cannot receive whatever I've spent on this company. I disagree VERY much.
Regards,
***************************Business response
06/23/2023
We are unable to assist in this matter any further.Initial Complaint
03/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I believe the day after yesterday, I submitted a complaint regarding Elevate Styles refusal to ship the wig I purchased. They sent a bogus and non-descript tracking number. This is unacceptable.Business response
03/23/2023
Here is your current tracking number. You should be receiving it today.
**********************************************************************************
Tracking Number:
9405516901642486852744
Copy Add to Informed Delivery
Expected Delivery on
THURSDAY23 March2023by
8:00pm
Your item is out for delivery on March 23, 2023 at 6:10 am in *********, ** 24503.
Get More Out of **** Tracking:
**** Tracking Plus
Delivered
Out for Delivery
Out for Delivery, Expected Delivery by 8:00pm
*********, ** 24503
March 23, 2023, 6:10 am
Arrived at Post Office
*********, ** 24506
March 23, 2023, 3:02 am
See All Tracking History
Text & Email Updates
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.