ComplaintsforChurch Suits For Less
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our church order a size 14 burgundy suit for a upcoming event in May. May 1, 2024 event later in May. 1) I called they informed me there was a delay and wouldn't be available before June 2. 2) suit came after event May 29th 3) suit is two different sizes 4) called explaining they gave me return label. I returned suit 5) after 3 weeks still no response back, I called was told to call back for supervisors and now I can't get anyone voicemails is full tried emailing still no response. I just want refund back to original biller I'm just the shipping address.Initial Complaint
06/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed this order early June and received notification on June 19, ********************************************** the size ordered. I was given the option to order a replacement item. I emailed the company advising that I did not want a replacement item and requested they cancel the order completely and refund my money which was paid. To date I have received no response to the email sent. I have also made repeated phone calls and left messages requesting a callback because no one ever answers the number called *************). They will not return my phone calls. It is impossible to get anyone on the phone as it appears that their representatives are always helping other customers and have no time to return calls to customers.Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have purchased two suits from this company and paid in full one of the suits that arrived to our home was the wrong color. It is not at all the color that is described on their website so I was needing a refund. They will not contact me, but in the paperwork it only gives me seven days to get a refund. I have emailed them. I have called them and left messages with no response from them. The second suit that I ordered has never arrived. I finally received notification yesterday that it is no longer on back order. It is now no longer available and they will not give me a refund and yet again they have not responded to any of my correspondence whether it be by email or by phone call messages Ive asked for a return phone call on a couple occasions and I have yet to hear from anybody they do not answer their phone no matter what time of day you call.Business response
02/29/2024
We did try to go in and issue the refund but there is also a dispute in PayPal. Once the customer puts in a complaint through PayPal so we can't issue the refund on our end. This will now have to be settled through PayPal.Please feel free to contact us with any questions or concerns.StacyInitial Complaint
07/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a hat from Church Suits for less and have not received the hat yet. I ordered this back in Dec 2022 and they keep avoiding me. They collected my money and still nothing. I sent them another email requesting my hat or my money in a cashiers check. My order number is: Order ***** When will you ship my hat and if not, when will you refund my money?Shopping cart Product image Description Quantity Price Men Derby Bowler Hat-Red - Church Suits For Less 1 Men Derby Bowler Hat-RedRed / XLarge 1 $59.00 Scroll for more items Cost summary Description Price Subtotal $59.00 Discount SAV-25 - $3.54$3.54 off total order price Shipping $14.99 Total USD $70.45Initial Complaint
07/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online order for a Ben ******************* ***** suit with Church Suits For Less a few weeks ago (July/2022). I never received the suit and I filed a dispute with **************** but they did nothing. I emailed Church Suits For Less and sent them what little info I had. I had never received an email nor text stating that my suit had been shipped. No communication until today asking for an order number which I do not have. They had everything they needed when they charged it to my credit card but now they know nothing. I am not going to pay the cost of that suit to my credit card so I guess they will cancel my account. I cannot pay for anything I don't have.
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Customer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.