![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWe Hang Holiday Lights
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We used We Hang Holiday Lights last year and had no issues or complaints. We dealt we *********************** owner and operator of the company both last year and this year. In September we received a letter from the company with a form and instructions to send a deposit to lock in a date for our Christmas light installation this year. Before sending our deposit my husband called **** and spoke to him about the details of the installation and that we wanted the Christmas lights installed and lit for Thanksgiving night. **** confirmed the details with my husband and we sent our deposit check for almost five hundred dollars. Our check was cashed in September and we thought we were all set. Fast forward to two weeks before Thanksgiving and no word from **** or anyone from the company. We txt **** and left multiple messages, with no response. Finally we received a txt back saying he would call us with the date for installation. Again that call never came. We txt and left messages again. Finally Tuesday before Thanksgiving he answered a txt sent that day saying we were 2nd on the list for the next day. No ever showed. No lights installed, no call, no response to calls or txt messages. We have not heard from **** since but he has our deposit money. We want our deposit back because of lack of communication and services not rendered. This seems like a scam.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.