Business ProfileforShower Transformations LLC

After almost three months of waiting, my bathroom just got completed. My wife and i feel cheated because the salesman was there instead of 2 hours, he was there for 4 hours. We feel that he took advantage of us considering that we just moved and that we have young kids and were frequently distracted. We strictly told him that we do NOT want acrylic bathroom walls, like they have in *********** He initially told us horror stories of contractors who were paid but never came through or bad plumbing jobs that leave mold, etc. After establishing fear in us, he proceeded to tell us that they have lifetime guarantee, everything was made in America and was at least 8 weeks for delivery. He brought tile with him and said that this was similar to the tile that they use. We then picked out tile design and tile style. He never said that they don't use grout. In fact he said that these tiles are specially engineered. We assumed that the tiles that we had selected was going to be grouted on an acrylic baseboard which was going to be assembled at the time of delivery. We were not aware that we would be getting embossed walls- just like we did not want and specifically told him that. We spoke to *********************, Vice President of Sales at Rebath and he repeatedly stated that what was installed was great, I reminded him that we told our salesman that that is what we did not want. He proceeded to tell me that out of **** cases, only one case had tile. And i told him that I wanted tile. The salesman gave me his tiles and we touched the tile. Yes, our contract says acrylic shell, but we thought that the tile was going to be grouted. He laughed and said acrylic is not grouted- but how does a ****** know that? We informed ********************* that we wanted bathroom (with the incorrect doors placed) gutted/removed. ***** said he would escalate it to *********** I have contacted ********** but ********** is referring me back to Rebath.