ComplaintsforBentlin Products LLC
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
It has been 26 days since I placed my order on August 14th with Exederm for 4 tubes of their daily moisturizer for $67.96 (conformation #***M1Y1NE). My credit card has been charged, but no product has been delivered. I called Exederm's contact number ***************) on September 3rd, 4th, 5th, and 6th and left a message each time. However, no one has returned my calls. That is why I am contacting you today (September 9, 2024) and asking for your help in resolving this matter.I have used Exederm's products for several years and found them to be very effective. In the past I have never had problems with deliveries. I am frustrated that I have not heard from them. Their customer service seems to be nonexistent at this time.Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased items from Exederm - two bottles of shampoo and two bottles of conditioner - on 5/10/24, totaling $51.96, order #*****. I tried both and they did not work out for me. Exederm's return policy is to send them an email within 30 days of purchase and they will provide a prepaid return label to send the items back. Once received, a credit would be arranged. So I emailed them on 5/17/24. I have heard nothing from them as of yet and it has been a week. I called on 5/21/24 and left a message (there was no one answering the phone). I called again on 5/22/24 and left another message (still no one answering the phone), saying if I did not hear anything from them by the next day, I would be contacting the Better Business Bureau, so here I am. Prior to this, when filling out my order form, I did make a mistake typing my email address. I sent an email telling them about my mistake, hoping for assistance in righting things so I can receive updates about my order. I heard nothing back acknowledging this. I also tried calling to talk to someone but was unable to even then. I just want the prepaid label they say in their refund policy that they would provide so I can send my items back and have my card credited. I realize someone might be on vacation, but an auto-reply would have been nice if that was the case. I am concerned that it will go so long that it will be past the 30 days, even though I emailed them within that timeframe, so I believe I should rightfully be refunded once the items are mailed back, but I need the prepaid return label to be able to do that. I would appreciate your assistance in this matter. Thank you for your time and consideration.Business response
06/21/2024
Apologies for the issues experienced. A full credit for this order has been processedCustomer response
06/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am trying to get ahold of someone at this company for a week now and no one will return calls or emails. Id understand if there were automated email replies saying theyre on vacation or what not, but nothing. At all. I need to return all this stuff I bought and have them trade it out. And two email addresses listed have not replied and I cant get ahold of anyone on the phone. I have tried all the extensions. I am very angry.Business response
05/10/2024
On April 25th the consumer, ***************************, received a full credit and was told to hold on to the items rather than return
Many thanks*************************Bentlin Products LLCCustomer response
05/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 30, 2023 I purchased 4 bottles of the Exederm 8 ounce body wash. My total order was $51.96 so each bottle was $12.99. I received only 2 bottles. I have left numerous voicemails, sent emails and left a detailed message on their website. No reply. I'm done. I either want the 2 other bottles or a refund of $25.98. The order # is *****.Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Greetings, The date of this exederm order was November 27, 2022. To date, I have yet to receive the product ordered from exederm. Contacted customer service several times and have written multiple email to exederm regarding this order and have yet to receive a response, phone call, or the product. As a resolution of this issue, I would either request fulfillment of the product ordered and expedited (at no additional cost to me), or a full refund of the order. Please feel free to contact me via email or by phone for additional information or details if not already provided. Thank you, ********** aka "***"Business response
01/24/2023
Apologies for the issues with this order which was closed out in our system. The order shipped via ***** but appear to be either lost or stuck in their system based on the tracking link.
*****************************************************************************************
We have issued a full refund for this order and have arranged for 3 x Exederm Wash items to be shipped to you free of charge
Apologies for the inconvenience
Initial Complaint
06/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered product from this website. They never sent the product, but they kept my money. They have ignored my multiple communications to 3 email addresses and voicemails to 3 departments.Business response
07/12/2022
Response:
This customer has received a full refund. We had no record of correspondence from this customer (although this may be due to staff changes). On investigating the last order shipped we can see from the **** tracking that it was neither delivered nor returned to our office. Apologies for the inconvenience.
Sent on: 7/12/2022 10:25:50 AM
Sent by: *************
Customer response
07/12/2022
Complaint: 17502969
I am rejecting this response because:
They did not credit me for the missing order. Staff changes are not a valid excuse. I have proof of attempted communications.
Regards,
*************************Business response
07/25/2022
Regarding complaint 17502969
We shipped the product. But according to tracking it was not delivered (or returned).
Credited the customer directly for the full amount on 7/6, see screenshot from Shopify.
It also looks like the customer got a chargeback from their bank !
We consider this matter closed - please confirm that this is also the situation for BBB
Regards
*************************
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.