Business ProfileforAffinity Federal Credit Union

In 2022 I made this biggest mistake of my life. I thought switching my auto loan to Affinity Federal would be a good move for me however from the start it has been a catastrophe and has been spiraling since. Let's start with their app is useless and nonfunctional, creating an online account should not require a migraine. Second, due to difficulty creating the online account my first payment was late. When I was finally able to get in everything was fine however, I was strugglin-+g to get caught back up. I called and asked if I could have my account auto debited every 2 weeks half of my car payment and was advised I could not do that....why? It's 2024 this isn't 1978 rocket science. Moving forward I had tried to apply for deferments to pull myself out of the behind payment and was denied with no real explanation as to why. I had kind of folded at that point and continued to try my best. Then emails started coming him last year saying my car was up for repossession, it was the scariest email I had ever received. I took care of what I could. Now in 2024 things have gotten so much worse. I get emails saying they have been trying to contact me -but have been unsuccessful, I reply with no response from them and answering calls is difficult when I'm at work. When I try to callback back to the ************ from the emails, I waste all my breaks and lunches on hold. I am currently on hold as we speak, it's been *************************************** take my debit card info and debit my account every 2 weeks that's all but I can't get a hold of anyone.