Business ProfileforBarnes & Noble Education, Inc.

******** charged for me for a subscription service that I had canceled a week prior to my next monthly payment date. A week later I received a notification from my bank that I was charged for the subscription. I contacted the customer support forum as they have no phone number to contact. They told me my subscription wasnt canceled until the same day I was charged. I explained that I did indeed cancel a week prior as I no longer needed their services. After receiving notification that I was charged I went back into my account and noticed it still said active. When I went in to cancel AGAIN, I made sure to double check that it was indeed canceled. Upon checking it still said active. The screen will leave you under the impression you canceled but it does not. I let them know the issue with canceling their services and asked for a refund as I will no longer be using them. They told me no refund. I sent multiple attempts to receive my refund as I am being charged for services I will not use. Whether it was canceled last week or the same day I was charged. They acknowledge it was canceled but they will still charge me. They are now completely ignoring my emails and I cannot contact a supervisor to resolve this matter. They make it extreme difficult to cancel their services and will completely ignore your customer support requests. They do not have a number to talk to a representative in person and this makes it difficult to resolve.