Complaintsforwww.EarthStation1.com

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a pueblo dvd and never received. Sent the company several emails and there response was very cocky to say the least

• Initial Complaint

  09/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On July 31st 2023 I ordered a set of documentary DVD's from this 'company' and subsequently received an order confirmation stating that my order would be shipped via ********** Mail but without a tracking number. It also indicated that they do no business over the phone. These are red flags so sent an order cancellation that was ignored. On August 2nd the payment was deducted from my bank and two days later I received a shipment notice. Knowing that Media Mail is painfully slow I decided to give them 30 days.At the beginning of September they sent me an ad and I replied that they had until September 5th to furnish the material I ordered A MONTH AGO after which I would file a complaint with the ************************ and initiate a fraudulent charge procedure through my bank (I've done both). In return, I got a nasty email essentially saying that I'm a "dumbass" as well as ignorant and rude, and saying that most likely my neighbors 'porch-pirated' the package. That notion is ridiculous since the mail is delivered into locked personal boxes. Also, my mail carrier has no record of any packages being delivered to me since June of this year.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a DVD and the quality was absolutely terrible. I emailed the company - replying to a previous email I received from them when I inquired about shipping times- to let them know it was the same poor quality that is available to watch on ******* and here is their reply:Nonsense.1) What you saw on ******* was a rip of our DVD they posted without our permission.2) Like any museum, when you've got you've got, it's priceless if you do not have another, and you may well imagine if the ************************* were lost to history because it lost its arms, or the Winged Victory of Samothrace because it lost its head and a wing. Since there isn't another other source on this subject, and its contents are so dear, we are grateful to accept it in our archives like ********** accepts ***** and Victory :) .3) Since we are the only people on the planet who have this, you should be grateful! Think about it. Then think about it again. And again until you become a better person. Someone with the name Mystica should have sufficient probity and depth to understand this. That is all.Kind regards,***** EarthStation1 MediaOutlet PS: A further kindness: Don't send your email all in html format. It's marked as spam for that, and makes it a pain for anyone you email to read.This company does not allow customers to leave reviews so they can keep selling poor quality DVDs. Their extreme lack of customer service, essentially telling me to be a better person and to be grateful is ridiculous.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩