ComplaintsforMovement Pro Van Lines

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Movers hid a television and a computer monitor in their moving blankets and stole them.

  

  Business response

  08/15/2024

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  **************** contracted for moving services which were provided in full. As part of the service, Movement Pro (MP) created an inventory log of all items consigned for transport which was signed by ****************. There was no TV or Monitor listed on the inventory log or consigned to MP. There is no evidence these items were ever consigned that MP accepted custody of these items.
  MP strongly denies Ms. ******* accusations of theft as being without merit or substance. We encourage **************** to file a police report. MP will cooperate fully with any official investigation into this matter and take necessary and appropriate action if an MP employee is found culpable.
  MP has a claim process in place to assist customers with transit related claims and **************** was provided with information on filing a transit claim. Federal law allows an interstate moving customer 9 months from the date of delivery to file a moving claim.
  The items claimed as missing were not listed on the inventory logs and there is no evidence they were consigned to MP. MP will cooperate with an official investigation into the loss and **************** may file a claim for transit damage/loss with our third-party claim administrator.  

• Initial Complaint

  02/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On the tail end of Jan 2024; With a downpayment of ******* USD.After talking to a representative for a "truck with a little room left", a promise of 60% off the price was promoted to me, no mention as to what that entailed was mentioned until after the movers had my stuff packed up; "60% off tariffs.". Let alone jotted down onto any of my paperwork. After a last minute price increase of over $600, my livelyhoods already loaded, with no other choice I had to accept. Paying them 600 USD. While discussing with the movers a promise of being able to pay the remainder due on delivery was made. Seeing a** the price increase ruined my financial plans, on that stipulation I agreed. Lo and behold the company kept calling to try to get more money, regardless of agreeing with the movers that the remainder will be paid on delivery. Two weeks after the initial pickup, I received a call asking for nearly 600+ USD, for a last minute delivery truck. To reach "80% payment needed for delivery," again despite the movers agreeing to accept the remainder on delivery. With promises of delivery after payment. Wanting to just get my business with this company over with, I sent the money. Hoping to just receive my livelihoods in a timely manner.Wrong.On Feb 16th 2024, I received another call, asking for even more payment to reach "80% of total price." Another $600. Regardless of being called the week prior for the exact same reason. At this point the company has used;1. "Last minute" attacks to get me to agree, twice. 2.Deceit, lies and false promises from their workers.3.Promises of misleading discounts. 4.Fraudulent claims, to the extreme of believing they are a scam. Either their customer service is abhorrent or they are a scam. There's no clear picture as to which the company is. The company hasn't tried to resolve the problem, other than asking for more money, for belongings I'm believing are long lost at this point. Only contact I'm receiving is for more money.

  

  Business response

  04/03/2024

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:
  **************** accepted a moving estimate which established the cost of the move for the inventory and services listed. The estimate described the terms and conditions of service including the payment terms, the minimum amount due before a shipment is dispatched, and an estimated 21 business day delivery period. The estimate further advised that additional inventory items and/or services ordered could result in additional charges.
  On the date of service **************** had additional items,including 29 large boxes, and ordered packing services. **************** accepted a new onsite binding estimate prior to loading which identified the additional services ordered. The new onsite estimate was consistent with the services ordered by ****************, the rates described in the estimate, federal law, and our operating tariff.
  **************** had an estimated 21 business day delivery period beginning from the first date indicated as available for delivery. ****************** first available date was 2/3 and the shipment was delivered on 2/24.  **************** received delivery within 14 business days of the first available date and well within the published 21 business day delivery period. Movement Pro delivered the shipment within reasonable dispatch as required by federal law. 

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I order the move on 5/18/22 pick up ************, ** to ******* **, they showed up bright and early. I didnt receive a call until May 26. My earlier delivery date was set at 2/22/22, I received a call from the alleged driver on 5/27/22 stating that he was on his way, I also informed the broker ****************** that I was out of state due to work related issues. The company is a fraudulent operator acting under different name, 5/31/22 and still dont have a date for delivery

  

  Business response

  07/25/2022

  Thank you for forwarding this consumer complaint to our attention. We offer the following response:

  Movement Pro is a locally federally licensed interstate carrier. ************************ accepting a binding estimate from a moving broker. The estimate identified the services ordered, the optional services available and described a standard delivery window of up to 21-business days, from the first date a customer is available to receive delivery of their shipment. It is the shippers responsibility to be available, or to have an agent available, to receive delivery during the stated delivery window.

  ************************ indicated May 23^rd as the first available date and the shipment was delivered on May 30^th, within 6 business days of the first available date and well within the established delivery window.  The shipment was delivered within reasonable dispatch as required by federal law.            

   

   

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Movement pro Van lines was supposed to deliver my furniture, reassemble anything they had broken down, to place furniture in the correct rooms and, put boxes in assigned rooms. The driver came late on 5/5/22 without help. My brother was here and he had to help the guy unload. When I inquired about finishing the job, he told me he was just the driver. Starting Friday 5/6 and still continuing today 5/12 I have been told by a Bictor, that they were looking for people to finish the job. Someone was supposed to come 5/7 and never showed and again 5/11, I was told there were men coming between ****, then 5-8. No one ever came. I am missing things, and May things were damaged or destroyed. They make you pay the final installment in cash or postal money order, so a person is unable to cancel payment, and they dump and run. I first dealt with Empire moving who I am familiar with. They brokered the job to this company and I didnt know that till they showed up. I had never heard of them before and had no time to research them, as it was an urgent move, as the ***** I had rented wasnt available close to me. I have a broken kneecap and was unable to drive the 45 miles to get the truck, plus I would have been unable to get into the truck. I am 70 yrs old and I feel that I have been taken advantage of, and scammed out of $9,000.00

  

  Business response

  05/19/2022

  Thank you for forwarding this consumer complaint to our attention. We offer the following response: **************** contracted for interstate moving services which were performed in full. Charges were consistent with the services ordered, rates described in the estimate and applicable federal law. On the date of delivery, the driver arrived later in the day and was unable to secure helpers until the next day. **************** was given the option of waiting until helpers could be secured or unloading that evening. **************** chose to unload evening. The shipment was unloaded and delivered into the residence however the driver was unable to reassemble the furniture that evening. Movement Pro coordinated to have a repair person complete the reassembly for ****************. Movement Pro Van Lines has an established claim process in place to assist customers with transit claims and has emailed claim forms to ****************. Federal law allows up to 9 months from the date a shipment is delivered to file an interstate moving claim.

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