Business ProfileforDesigner Appliances

Dear Sir/*****,In December of 2022, I contacted Designer Appliances (via email) to inquire about kitchen appliances for a home renovation. My inquiry related to kitchen appliances worth approximately $30,000. I was provided an invoice for the items. Over the next 3 months, over many emails, the sales representative (****************************) assured me two things - 1) that Designer Appliances will provide an additional discount of $1500 when purchased as a bundle and 2) the company would split the cost associated with the removal and re-assembly for a fridge compressor. The cost of this required process was given to me as $750 and that the cost would be split between myself and the company. I was contacted by a DA to finalize payment and confirm a delivery date. I informed them that the final invoice they had provided was incorrect and that the $1500 discount and the cost of fridge compressor was not split as promised earlier. I was informed that this would not be honored and was informed that the person I had previously been in communications had made inaccurate and false promises to customers and had been fired. Unfortunately, I have no choice but to proceed with the purchase of these items. This is due to multiple reasons. First, the products I am purchasing from them face significant supply chain issues. If I did not proceed with this purchase, my home renovation will be delayed by 9 months. (of note; store misinformed me that all appliances will be delivered in January but did not deliver till March). On multiple occasions - they informed that due to supply chain issues, only they have these products and others competitors do not have these products. They are well aware of supply chain issues and took advantage of this national problem to falsely advertise to the customer and make false promises of discounts and other costs - until it was too late and the customer was in a vulnerable position.