Customer ReviewsforMotorcycle Mall

C- is too generous, I had my 2013 Victory a CCT ****** (My Original Miles) dropped off for a major service on April 11 2024 with a detailed description of the issue (C clip) and provided all maintenance records on April 11 to authorize service was told they would begin diagnosing on April 15th 2024, received a call on May 15th that they needed $1800 for parts I asked for the total cost Motor Cycle Mall sent me the total cost of $4,985 I paid in full on May 16th, after several unreturned calls and emails of a status update, I finally received a response on June 7th that June 15th would be the pickup date barring any unforeseen circumstances. Called on the morning of June 15th and was told i would get a callback by 12:30pm no call back received I then went to the service department for answers and was told the mechanic wasnt working on Saturday I then asked to see my Bike and was finally admitted into the shop where my bike was completely dismantled and collecting dust in a corner of the shop. I asked again for completion date was then told June 28th 2024 2-1/2 Months into this. I called and sent a email to confirm completion and received no response, went to the service **** on the morning of June 29th and was told they had just started making repairs on June 28th 2024 with no explanation or reasoning for the delay, after a heated attempt for answers the service **** called ********************* to deescalate the situation : the service dep. was unable to give the ********************* any explanation or ETA for completion, After discussing my situation with the Belleville PD they understood and relayed to me that they asked for answers and did not receive one from the service . I then left with no answers or resolution. I expected this work to take 30 to 45 days as it is a major repair Never could conceive 2-1/2 to ? , the level of disrespect and lack off customer service is astounding. Asking for updates or some type of correspondence should be the rule not the exception.

So freaking dangerous, avoid at all costs. Any reputable dealer gives their bikes a thorough check over before putting them on the forecourt. I drove to this shop from ************ on May 24,2024 to see a used 2014 *** K1300S that was advertised on the website with no specific warnings. When inspecting the bike, I asked to open the front brake fluid tank because I could not see the level, and realized that the tank was filled with a yellowish jelly!!! After I realized it, the manager started to hide behind the "buy as is" argument, and finally accepted to change the brake fluid and the clutch fluid to make the bike "road ready". When I asked for the cost of a routine maintenance based on the 5-year gap in service records (oil, final transmission shaft, coolant, ignition coils, valve clearance) this was an additional $2500. No need to say that I will never push that door again, because sadly there is no added value versus a private sale to go to this shop. What would have happened if an individual had just bought the bike without a minimal inspection? These guys just do not take the riders' safety seriously IMO.

Horrible service! They forgot to put oil in my husbands bike and it ended up breaking down on the highway! Rather than trying to fix the situation, they denied it and said it didnt happen there. Stay away from this place and take your bikes to a reputable repair shop or dealerships.

MONEY SCAMMER!!! I am writing about disgusting and nasty service I have experienced at MOTORCYCLE MALL, ********** **. The owner BIG **** down to the SERVICE MANAGER ****************** are horrible to deal with. The scenario was July 15 we dropped off the bike for diagnostic at MOTORCYCLE MALL, ********** **.

Unfortunately my experience has not been the best as far as paperwork goes with this business. Its been 2 months and Im still getting ignored via emails and texts and when you call they say all the right things to make you feel as if your situation will be dealt with but thats far from the truth. ***** and ****** from the finance department have been playing with my paperwork and doing an excellent job at not communicating with me, so I have a brand new side by side with no papers, no title, no registration! All I have to show is a monthly ***** Its ridiculous how they have been handling me and not good customer service at all

Steer clear of this place for any needs you have! They will offer you a service and you will agree to it only for them to come back and claim a miscommunication and try to charge you increasingly higher than what you agreed upon. Then, they will refuse to take accountability and honor the price you agreed on for the repair. Finally, they call you back to say that theyll stop working on your bike although its supposedly is already ready for pickup. Shameful business and customer service practices! I dont recommend this place to anyone!

AVOID THESE PEOPLE AT ALL COST, OR IT WILL COST YOU PLENTY A couple of weeks ago, I went in their showroom to see a motorcycle. Even though I had no intention to purchase it, since he had no money even for a down payment, their swift and fast-talking salesmen sold him a ton of goods and half truths and convinced him to sign on the bottom line! They said that they would arrange for 100% financing, including the down payment! And they did, but with the most unfavorable loan-shark terms! And by the time they added their valuable services and ******** and irrelevant add-ons, the final price of an $11,000 sticker, had climbed to over $16,000.After I got home that night, he and I had a chance to review the paperwork and realized he had been DUPED big time. The next business day, I rushed to call them to cancel the purchase! To no avail, however, as they stubbornly refused my request and pressed on with the sale..! After much bickering, I was told, that the only way that they would reverse the sale, would be for me to pay them $705 for prepping the bike, even-though they had done absolutely nothing to the bike!At the end, I was forced to pay the $705 ****** in cash, to them to close the case, and avoid further complications with the two finance companies.Bottom line is that these guys at the Motorcycle Mall of **********, **, have no business morals or ethics and they are only there to take you to the cleaners!Avoid them like the plague, because otherwise you will pay dearly!

Son unos irresponsables compre una moto y llevo peleando con ellos das hace 2 meses la compr y no tienen mi placa ni la rejistracion nadie me llama a dar informacin yo los llamo a ellos uno me dice una cosa y el otro otra as es que trabajan irresponsables inectos