ComplaintsforEMS Merchant Services Incorporated
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a piece of mail from EMS ZERO claiming "no more credit card processing fees", no contract, etc., and decided to give them a try. It was a few weeks after I received their machine, that a customer wanted to use his credit card. I ran his card with no problem, and I checked my bank on-line a couple days later to see if I had received the money in my account (on July 7). I had, but I had also had $9.99 removed from my account as a monthly fee (on July 3). I called EMS right away to complain about the monthly fee, and they acted like they didn't care. I told them we were done doing business, and I would send their machine back. ******** told me she would email the address where to send it plus other instructions. After several days of waiting, I gave up and sent it back with a letter telling them they were no longer authorized to access my bank account. After I got confirmation from **** that the machine (with letter) was received, over a week later they took another $9.99 out of my account (Aug. 1).All I want from EMS now is to stop accessing my bank account. However, if they were actually honest, decent people, they would send me a check for the second $9.99.
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Contact Information
1001 Lower Landing Rd Ste 108
Blackwood, NJ 08012-3118
Business hours
Today,Closed
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.