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ComplaintsforMeineke Car Care Center #1077
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my BMW X4 to Meineke to have rear brakes replaced. Meineke called my husband and said you have to pick up your car and take it to the dealer, my guy broke the wheel lock and lug, and we couldn't get the wheel off to complete the repair. We advised that the car was in their possession, and they broke it, why would that now fall on us to pay for the repair. Meineke proceeded to say it wasn't their issue and get our car and figure it out. We escalated to a supervisor which also stated not their issue although they acknowledged breaking it. The BMW dealer stated the break was caused from someone using excessive force. We simply want them to pay for the repair we had to get at BMW considering it was their negligence and it happened while in their possession.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.