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ComplaintsforMassage Envy - Branchburg
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
August 2022 I requested 3x to cancel membership after fulfilling all requirements. I also requested to transfer some sessions to friend/family. My request was ignored. I was charged in September for another session. I called 2x and followed up with an emaail. I was ignored. I was charged in October again. Today I was charged again and I told them I was filing a BBB complaint and finally they agreed to trasfer tow sessions from the 9 accumulated. I was told it's my fault I am being charged. No refund offered. I was told I have 30 days to use the 7 sessions left. This is not physically possible to do in 4 weeks. I would like a refund for all the sessions. This company abuses their power and control of credit card left on file. They are not trustworthy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.