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ComplaintsforSound Motors, Inc.
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had originally purchased a vehicle from sound motors. I was able to drive it only about 3k-4k miles before the transmission had to be fixed months later after saving money. After getting the transmission fixed at the dealership for $3,000, it was a matter of days until it was back in the shop for another $2,700 worth of work to the underbody axle system. Not even 24 hours after getting the car back from the underbody work, the engine was completely blown. I had sent it back to the dealership, after explaining to them that it needed a new engine. Two weeks later ** told it needs a new engine and we had already known that was the case. I am told its going to cost another $2,000. The car was only worth $8,000 and the repairs are equal to the price of the car. Ive been hung up on, cursed at and told to pick up my car. Im extremely upset with this business and cannot fathom anyone purchasing a nightmare vehicle from themInitial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have bought a vehicle from this dealership within a year ago. Ever since my first month of buying said vehicle until now I have nearly spent half of what my loan was for this vehicle. They did not address anything was wrong with the car when I got it and did not mention it being in any accidents. I believe they have cleared codes on the vehicle prior to me buying it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.