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ComplaintsforLegendary USA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Pea Coat for my Wife on December 15th 2023 for $****** The jacket arrived a few weeks ago. It's not worth the money. The quality is not as good as advertised and the Quality control was not good as advertised on the company website. I just want a refund. I want my money back so I can actually purchase something worth ******. ****** from the customer service department requested photos which I provided. She was checking on a refund and I never heard back. Terrible customer service from a company that prides itself on quality. Looks like others have filed complaints as well. Not worth the money. I have a similar jacket I paid ***** for that is better made than this jacket. Obviously, they rip people off by not accepting returns. If your company was so great, then you wouldn't have an issue taking a return back. I want other to read this and not waste their time or effort on a company like this. Order #***** Please investigate this and help me get my refund and help others who are duped by this company as wellInitial Complaint
12/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On September 4, 2023 I ordered via their website Cockpit USA Mens ******* CARRIER PILOT JACKET, ITEM SKU:Z21 ******. They say on their website takes 2 weeks to a month for orders to be completed, I have been waiting 3 months. I have called numerous times and they keep telling me its almost done but still nothing received, I just want my order delivered.Order Number ***** Thank You *********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.