ComplaintsforAuto Zone
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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Sunday 5/7/23 I purchased a car battery from my local Auto Zone for $213.24 including tax for a **** Mercury Grand ******** Auto Zone has a price match guarantee policy for a matching item. I went back to my local Auto Zone store I brought the ad for the the same exact specs of a car battery selling at ******* for $60.00 less. Same exact specs different name brand. Auto Zone refused to honor their price plus match because they say and I quote from their corporate reply, " they do NOT honor price matching for any items from *******". I find this disclaimer totally unsatisfactory. I would accept a $60 credit gift cardBusiness response
06/14/2023
I have been reaching out to Clay ********* and leaving phone messages
to give us a call to resolve his concerns but he has not returned any of
our calls. Last call made was 6/1 as 9am.
Thank you,
*************************Customer response
06/14/2023
Complaint: 20034494
I am rejecting this response because:I dont know what number theyve been calling but let them call ************
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.