ComplaintsforBrandmart U.S.A.
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Complaint Details
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Initial Complaint
12/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I would have given 0 star if I could. It is the worst experience I had ever have with Brandmart U.S.A. And I will definitely tell these to all my friends and families and remind them to avoid this place! I made the purchase at the *********, ** location last week. We were told the delivery will be here yesterday. Guess what, no show, no call. We had to call them and found out it on ourselves that our shipment was rescheduled to today. Per the customer service ***** ******* time frame. If you needed to know, please call in the morning and find out. Wow! So again today, the other weekend day, we have to stay at home and wait for our wonderful delivery since we had made a great choice by purchasing our washer and dryer set with Brandmart U.S.A.. We did call in the morning, from ****pm, the other customer service rep ***** told us around 1pm, we will get our delivery for sure, we are at the 11th stop and per their tracking system, the driver is at the stop 6. Around 3:30pm, per ***** again, two more stops before us. 6:05pm, 30-40mins away. For sure we will get it. Then 8:49pm, we were automatically rescheduled to Tuesday which it is weeks day,everyone needs to go to work. The conclusion is, if you order with Brandmart U.S.A., stand by at home all the time including not to go to work and wait for the shipment which will never show up! What a great choice! We have talked to 3 different representatives, all rude and cut off our phone to transfer us around. Finally we are so frustrated and decided to cancel our order, guess what, cannot, per them, some accessories have been delivered. OMG, we have never received anything from them. They said some customers might leave the store with some accessories before the shipment. Please go check you camera, I would not mind to hire a lawyer to explain myself! So, I have to get transferred again to the sales team for the cancellation. Guess what, sales team and the customer service team has the same employee. So funny!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.