ComplaintsforDave and Mike's Used Cars of NJ Inc.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nov, 2023 I purchased a ****** Rogue AWD (2015) that had a little over ****** miles on it. I borught it from ************************* used car lot (***************************************************************...phone number is **************) email is : *****************************************....After few days of driving it, I notice that the tranmission wasn't changing like it was suppose to and the car would also shut down on me without any warning at all. The heater would work sometimes. I called ***** and spoke with him about the issues, and he completely dismissed my concern. So he told me to go and take it to ***** in vineland to check out the transmission and sure enought ***** even said it was going to need another transmission. I called ***** immediately after leaving ***** and he stated that ***** didn;t believe it was the transmission. ***** advised me to keep driving the vehicle unitl the warranty kicks in so he don't have to come out of his own pocket for the cost of the repairs. So Jan 2 the car was taken to the ****** dealership on delsea drive for further testing, and just like I said, it needed a tranmission! ***** stated that truck has a CVT tranmission and thats part of the sound, but that was a lie, cause I have had several ******s with CVT tranmission and never had a issue at all. Team ****** (service rep ***** said it was in fact the transmission was the only person who reach out to me to let me know what was going on with my vehicle. Jan 22, I called ***** and he talked to me like everything I mention to him was invaild. He was nasty, very rude to me and he stated he can't sleep at night and he needs to talk to his therapist, because he is stress out. His own employees have called him a a****** because he don't know how to talk to people. IM highly disappointed and I WOULD NEVER ADVISE NOBODY, INCLUDING MY EMEMIES NOT TO GO TO ************************* for a vehicle.. I told **** that water was getting inside of my headlights and I have replaced them several times, and he said he it wasn't his problem

  Business response

  01/23/2024

  Sometimes we get a customer that there is no reasoning with this is one of those situations! We have offered to take this vehicle back from the customer and void the deal since he first purchased it from us. The customer has put thousands of miles on the vehicle and complained of a bad transmission and of the heat not working. We have inspected the car on many occasions and have not identified any of the issues that he was complaining of with the exception of the moisture in the headlamps. The moisture was disclosed at the time of purchase and the vehicle was accepted in this condition by the customer. We suggested that he bring the vehicle to a transmission repair facility, which he did. "*************************" inspected the vehicle in December 2023 and did not find a problem with it. The customer insisted that there was a noise in the transmission, we explained that the warranty he received with the vehicle would pay for a new transmission if in fact it was not working properly. We suggested that he take the vehicle to the ****** dealer. The customer brought the vehicle to "***********" in ********, ** on 1/2/2024, the customer insisted that a "loaner car" be provided by us to him. We explained that we normally do not loan vehicles to customers. We however made an exception and loaned a vehicle to the customer. The customer has had a loaner vehicle from us for 3 weeks. It is our understanding that his vehicle was completed on 1/22/24 and He is now using his ******. The customer called us on 1/22/2024 and complained that although the transmission was repaired there were other issues with the car and that the ****** dealer was going to look at. As of 1/22/2024 I assumed that he was satisfied with the situation, now today I received his complaint. If the customer wants to continue to deal with "Team ******" that would be our suggestion. The customer left the loaner vehicle we supplied to him at "Team ******" and has done damage to the vehicle which we will now have to repair. We have bent over backwards to try and accommodate the customer to no avail. The customer has attacked me verbally over the phone and has disrespected my employees. In closing, we feel that the customer will never be satisfied. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the 2014 Chrysler 300 from **** and mikes in ********* ** on 8/9/23 for $8,890. I drove the car for about 2 weeks and started hearing a ticking sound.I called the dealer and he told me thats the way it supposed to sound. So I called the warranty company and took the car to a repair shop and they put it on a machine and they said it was a lifter and cam.so the warranty company called me and told me and said they are not going to pay for it because it was a existing problem.so I called the dealer and ask him I will get it fixed if he pay half and he said no hes not going to help fix it. I like the car Im trying to get it fixed myself but I would like to get at least half of wat the car costed to get fix. My phone number is ************ my Name is *********************** thank u

  Business response

  09/20/2023

  On August 9, 2023, *********************** purchased the 2014 Chrysler 300 for $8,000 plus state sales tax and registration fees. Our asking price was $8,995 and the market value was $9,325. Prior to purchasing the vehicle, **************** had the vehicle check out by her mechanic. The mechanic gave **************** the go-ahead to purchase the vehicle. The customer mentioned a slight ticking noise from the engine. We explained to the customer that this was a common noise in these particular cars with this particular 3.6L engines. We sold the car with a mechanical breakdown warranty. The noise the customer is complaining of did not result in a mechanical breakdown. Subsequently, the customer brought the car to a new car dealership, and they advised the customer it was a cam phaser noise which we disclosed to the customer at the time of purchase. We discounted the vehicle over $1,000 at the time of purchase. Customer called us with the same complaint of the (ticking) noise. Once again, we explained these types of cars with these engine and miles sound like that. The customer had already submitted a warranty claim which was denied. We offered to have the customer trade in the car for another car. The customer refused. It would not be cost effective for us to contribute towards a repair when quite frankly we sell this type of car with this type of noise with no complaints. If the car actually suffers a mechanical breakdown, we will honor the 3 month/3,000 mile warranty purchased with the car. If the customer would like to bring us the car for us to assess any problems that *** have occurred after the time of purchase, we will be willing to diagnose at no charge to the customer and correct anything that is covered. We anxiously await a response from the customer.

  Customer response

  09/20/2023

  
  Complaint: 20575553
  
  I am rejecting this response because:
  
  Because they lied about me taking car to mechanic and they did not tell me wat was wrong with the car. They told me this was the best running car on the lot with no issues.then when I heard the ticking he said thats the way the car supposed to sound.then I took car to illiston ************************ and they put it on machine and told me it was lifter rod and *** and said the car was messed up when I brought it .he did say I can come trade it for another car but I wanted this car and like it. So I had illiston fix it after their warranty denied to fix it.all I want is half of wat I paid to get if fixed. It costed me $2500 all I want is $1250 I have receipts for the work they did if u need them.and the car was $8995 and he took $8000 plus sales tax and it came back to $8900. Thank u my number is *********** if u need to talk to me.
  
  Regards,
  
  *********************

  Business response

  09/21/2023

  We would be willing to reimburse, the customer $500.00 towards the repair as a gesture of good will. Please let us know. 

  Customer response

  09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank u and appreciate all ur help. What is the next step and when will I receive the payment? Thank u again ***********************
  
  Regards,
  
  *********************

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