Business ProfileforRenuKrete

On 3/5/2024 I signed a contract with **** ( company owner ) to have my pool and patio area resurfaced by his company. They started the work approximately 2 weeks later and it took less than a week to complete. Upon completion of the work I inspected the work done and I was satisfied. I was advised to keep the area clean and it was suggested that I spray the area with a hose regularly. I sprayed it @ 10 days after it was done and noticed that the color was fading is some areas of the patio and the pool deck. I contacted the company with my concerns and sent pictures as they requested. It took @ 2 weeks before I got a response to my concerns. They said they will not take responsibility for the fading because " The damage was done by something mechanical done by a 3rd party ). The offered to sell me a touch-up kit to fix the problem. There was NOTHING done to the surface to cause any fading of the colors. There was nothing put on the surface to create any fading and still there is NOTHING on the surfaces. No furniture, equipment or anything. The surface is as bare as it was when the job was done. I paid a lot of money to have that project done and I should not have to buy more of their product to fix this problem. I feel they have the responsibility to come and fix this problem. At the minimum they should send me the touch up kit at their cost. They have pictures of the areas that have faded so far and there is more fading as the time has gone on.