Complaintsformarcella center
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Complaint Details
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Initial Complaint
07/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My father is in the rehabilitation section of Marcella center due to not being able to stand due to extreme dizziness. My father has an Ostomy bag that was not changed so it exploded all over my father and his bed. He hit his call button and no one came in to clean my father off for almost 4 hours so my father laid there in his own f**** on his stoma for almost 4 hours he had been there for five days before anyone came in to either wash him up or offer him a shower. Staff is very rude to patients and family. Social workers do not return calls
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.