ComplaintsforRoyal Auto Group

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My issue with royal auto is that they made me assume that they can do my insurance before i drove out the lot. Now Since i been in an accident and tried to get a claim for progressive , progressive told me that my insurance been canceled because someone from the dealership had started the policy. So i talked deeply about my policy too the progressive un written team and they also told me that the dealership wasnt allowed to do it. When i got off the phone with progressive i called the dealership i got my car from , so when i tried to explained to them about my insurance and what they did they called me a liar and told me that Im a liar . I also call the credit acceptance about my insurance they said they cant help either and its up too me too pay the full amount. So i told the credit acceptance ti cancel my payment until i get everything situated.

  Business response

  04/12/2022

  Royal Auto Group requires a customer to obtain and pay for their insurance in order to leave with the vehicle in compliance with bank regulations and motor vehicle requirements.  It is the customer's responsibility to secure and pay for such product, but may ask for the dealership's assistance in providing the insurance company with the vehicle/bank details.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a financing application online and when I spoke to a representative *****, I was told they have an approval and to come in. I notified him of my traveling distance and down payment and mentioned if it were too low We could wait until my new job training finishes. My drive was over two hours and when I came in they had me fill out another application as if they did not see mines already. I am seeking a refund for the tolls totaling: $100 and removal of credit inquiries. Also to make sure they delete my bank statements from their computer they had other peoples paystubs still up and that is violating our privacy. Their practices are not fair lying or misleading someone to travel far to cheat their quotas up.

  Business response

  03/23/2022

  Although we are sorry for your inconvenience, when you complete an ************** application, it gives the dealership permission to run your credit.   An approval is not guaranteed until a vehicle is driven and decided upon and stipulations are received and submitted to the bank for acceptance.  Therefore, the customer has no recourse.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted the above used car dealership as a result of an ad posted on *********** My first contact was on Friday, Jan. 28, 2022. I inquired about the price, which the ad did not include, mentioning only a down payment and monthly payment. Here is how the car was identified and described: 2018 Maserati Ghibli; VIN: *****************; condition: like new; cylinders: 6 cylinders; fuel: gas; odometer: *****; title status: clean; transmission: automatic; type: sedan I was told that the price was $33,000, and that there was no flexibility in that price. I was told on February 8th that there was a law enforcement discount, but was told that it only meant that no deposit would be required. I stated that I would not finance the car with the dealership and asked whether there would be any other law enforcement discount. I was then told on Friday, February 11th, that the car was sold. Nevertheless, the car remains offered for sale on the dealership's website; https://www.motorstimes.com/vehicle/140992/2018-MASERATI-GHIBLI/; and on *********** https://newyork.craigslist.org/jsy/ctd/d/*******-2018-maserati-ghibli-priced-to/**********.html I notified the dealership by text and by email this morning that I intend to purchase the car at the price offered of $33,000. I asked that the dealership "inform me of the information that you require asap so that this transaction may proceed." I received a text back from phone ************** saying that "unfortunately we do not have this vehicle available on our lot!" I asked for proof of sale on Friday as represented, and have heard nothing.I believe that this dealership is engaged in fraud, claiming that this car that it does not wish to sell at the offered price of $33,000 has already been sold, while it also continues to offer the same car for sale. When I asked a salesman by the name of **** to call me back, I was ignored.

  Business response

  02/18/2022

  While Royal Auto Group understands the disappointment a customer may feel when a vehicle is sold, a dealership is not obligated to immediately remove a sold car from it's website.  ***** times a sold car remains for a time period since financing paperwork needs to be formally submitted to the bank and funds from the bank need to be received.  Occasionally, the paperwork submitted may not be accepted and the customer needs to return the car if already picked up.  The deal is rejected from the bank.  This process can take up to 60 days.  The customer was offered an alternate similar vehicle and the dealership is still willing to work with the customer on the optional vehicle if interested.  No fraud has been committed and no deception has been intended.

  Customer response

  02/18/2022

  
  Complaint: 16780661
  
  I am rejecting this response because: Someone from this dealership, who refuses to identify him or herself, most recently texted me "Unfortunately we do not have this vehicle available on our lot!" That is a far cry from saying that the vehicle has been sold. I asked for proof of sale of this specific auto, and have been provided with none. The response provides no such proof. Also, contrary to the response, no one has offered a similar vehicle for me to consider. Phone numbers for the dealership do not work; the names of managing personnel are not provided. The public should beware.
  
  
  
  Regards,
  
  ***************************

  Business response

  02/18/2022

  The dealership is not obligated to explain themselves or availability of a vehicle.  
  They can also reject or accept price offers and desire to pay cash vs finance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩