ComplaintsforLesco Plumbing & Heating, LLC

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of service 12/14/2022, at *** ********** **** ******* ***** ** *****, Paid amount $696.88 Service committed to provide was replacement of valves. LESCO Plumbing & Heating, over the phone said, they charge $89 for the Service visit and if they perform the repairs, the $89 would go towards repairs. Instead, I was charged $189 extra without being told and over charged for service. In addition, the area worked on was clear for easy access & he was done under an hour. They also, lied on the "description of work" because a 2nd Fluidmaster fill valve was never installed as described on line #1. I can prove it, as well. Bottom line, I was charged double the amount another company would have charged & I was lied to. For example: Eight days after LESCO came for service, I called another company, to replace another 2 valves & their total charge was $250.57, with no hassle or without a 3% convenience fee, for paying with a credit card(as LESCO charges).

  

  Business response

  03/10/2023

  I'm truly sorry it got to this point but I'm not surprised. I do everything possible to make things Right,I truly believe customers are always right. The only exception to this rule is when a customer lies and tries to manipulate me for a monetary gain.  You claimed we never told you that there was $89 minimum fee I sent you the recording of your conversation with the dispatcher. Our technician provided you with pricing and you signed the agreement. After the work was completed you also signed completed work order. You had many options and opportunities to say no to the work and we would have moved on. We would even have waived the $89 door fee. But to lie and say you never agreed or signed any of the documents is unacceptable I've already provided you with all the proof. Honestly goes a long way with me.  
  

  
  

  Customer response

  03/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Your continuous claim that I am a liar is just your way of intimidation and it does not match up with the facts.
  
  If you read my initial complaint, it clearly states that I was aware of your $89 service visit/trip diagnose fee. A charge that was supposed to have been deducted from the repairs, based on my conversation with your dispatcher and your Ad (attached). Instead, I was charged $189, in addition to the cost of repairs and charges for parts that were not repaired or replaced. (but feel free to refer to the recorded conversation with your dispatcher, I never received).
  
  The only proof you provided, was an emailed work-order/invoice receipt with someone else’s esignature (NOT MINE) & my check. The invoice was signed but NOT by me and I have multiple documents to prove that esignature on your work-order/invoice is not mine. I only, paid because I had too much going on that day but I questioned your Tech ***** ****** on the charges before paying. He said, he had no control on pricing, that I needed to speak with his boss. After he took my check, he said, he will be right back, he was going to park right outside of the area because he had no reception. I said, “Ok, are you going by the pool area”? He said, “yes”. I said, “I will wait for you here”. My friend & I waited for him to come back but he did not. I drove by the swimming pool area & he was not there. At that point, I hadn’t noticed he also charged for parts that he did not install nor repaired. I have a dated & time stamped picture that confirms this.
  
  Also, why not have ***** ******(technician)answer the questions in writing, himself?
  
  In my 30 plus years of home ownership, I have never encounter a service company so dishonest and deceiving with their customers.
  
  
  

  
  
  
  
  Regards,
  
  ***** ******

  

  Business response

  04/11/2023

  We stand behind our initial response based on the facts.

   

   

  ******* ******

  Lesco Plumbing Heating &Cooling

  Customer response

  04/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: They are rejecting my claim, yet they have not provided any proof to the contrary.  They know they did wrong & people should be aware. 
  
  
  Regards,
  ***** ******

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