Customer ReviewsforSubaru of America, Inc.

My 2018 Subaru Crosstrek , engine blew up. ****** miles. 5 years old. i loved this car it was my third Subaru, my engine gave out just under normal conditions. i need a new car and i would like to know why i should buy a new one? step up Subaru do the right thing.

I have a 2022 Outback and received notice of issue with the passenger side supplement restraint system (airbag). The airbag has deactivated even when the seat is occupied. Subaru response is unable to provide a solution until possibly the early summer of 2025. The interim solution they recommend is to not have anyone sit in the passenger seat until the issue is fixed. How is this allowable? I can't have a person ride in the passenger seat for about a year? My guess is that the letter that we have received will be Subaru's out should someone be seated in the passenger seat and is involved in an accident and is injured because the airbag doesn't deploy.

I purchased my used Subaru Crosstrek with one previous owner and immediately feel in love. At the time of purchase, I felt like I was in a safe and highly reliable vehicle. A year into buying the car (2023), I needed brakes, services, recharge on A/C and had a diagnostic performed on the vehicle for $900-and some change, and all was "well". Its important to note I well maintain my vehicle, regularly. LESS than 1 year later and LESS than ****** miles, my car started to idle funky, appeared to run significantly louder, A/C not working, my car started to shake when braking, and my back trunk button had been warn down to the point of it not working. Mind you, I was concerned this all took place at the same time, but there was no indication that the car needed significant repairs-as the CHECK ENGINE light did not light up. Still concerned I took it to the same Subaru repair shop I went to less than a year ago. They ran diagnostic on my vehicle, and my car needed $9000 worth of repairs including transmission, exhaust, brakes, A/C, etc. Currently, my car is still making noises after "repair", shifting and idling weird and loudly, brakes are still making noise too. No repairs are covered under my extended warranty, and furthermore they cannot explain why my check engine light did not luminate when repairs were needed or why the brakes are faulty after less than a year. I filed my concerns with Subaru of America and they were unwilling to further assist me or investigate my concerns, after providing proof that I had repairs, documentation, and diagnostic reports. Instead the rep asked if I was seeking to purchase a newer model of Subaru. I thought my next purchase would definitely be a Subaru, but I don't think I can bare to do this again. This has been such a disheartening experience. I purchased this vehicle for safety and reliability, and Subaru has failed at both. Shame I had to give this experience a star.

My 2019 Subaru Forester Sport is the worst vehicle I have ever purchased, and Subaru of America does very little to make things right. My vehicle is maintained routinely at my local Subaru dealership, and still I have major issues.2021 - Within the first two years of ownership, the battery died in the middle of a parking lot with no notice. I had to have the vehicle towed to replace the completely dead battery. After calling my local dealership, they assured me that was normal for the first battery. Once a class action suit against Subaru for this issue was filed, I was not compensated due to the fact that I did not contact Subaru, which I actually did. 2023 - Now comes a bigger issue: The Thermo Control Valve needing replaced after I had just spent $700 on routine maintenance. Every possible light came on in my car while driving, which was extremely scary. I had to fight the dealership to cover part of this repair, as there was reason for it to happen (now warranty extension as of 4/2024).2023 - Less than two years again - another battery replacement. Car died while I was stopped at a light in a very busy intersection. 2023 - another MAJOR issue: Cracked exhaust manifold - multi thousand dollar repair! SOA paid a portion, but still, should not happen on a well-maintained vehicle. I live in a warm climate without extreme temperature changes. SOA and the dealership both dragged their feet on this, all the while deadly exhaust fumes were leaking into the cabin and making my vehicle unsafe for my familys health. In addition to all of the above, the poor quality of the seats have led to the material cracking and tearing, which looks horrid. I am 125 pounds and typically wear yoga pants or dress pants and the drivers seat is ripping. STARLINK software fails to update and no one can give me a reason why. I have spent so much time/money dealing with the shortcomings of Subaru. I purchased for safety and reliability, and Subaru has failed on both.

I have a 2021 Forester Sport that is always maintained at a subaru dealership and I have always put in the recommended gas for this car. At ****** miles my check engine light came on and was told that this was due to a misfire in my engine. A subaru dealership wanted me to pay $1200+ for a decarbonization and is not cover under my gold plus warranty because its a maintenance issue. A 3 year old car should not be having engine issues especially since it is well taken care of. Subaru claims that they are a reliable brand so this is very frustrating. I should not be paying $1200+ on a 2021 car especially since all the maintenance services is always done at a subarus dealership. They also charged me $175 for a diagnostic fee but all they did was plugged in a coder to see the problem without looking into it any further.

In June 2023, I bought a WRX from ****** hillS Subaru.After driving for several thousand miles, the right front tire was severely worn and the vehicle's steering was stuck. They offered me free replacement parts, but told me that the wear on the right front tire had nothing to do with this replacement. Think I was driving too fast. But I've only driven express twice or three times, and the time was very short, maybe a minute or two. Why is there almost no wear on the tire on the left? They didn't tell me the answer. Just tell me all the wear and tear is my own fault. I was given the phone numbers of Subaru of America and tire dealer ****** and refused to assist me in contacting them. I have had a driver's license for 20 years. I have driven **************** and ************** ****** of cars such as Buick have never seen tires on new cars that are just a few months old wear out so badly, as if they have been driven for ******* miles. I have never seen a dealer with such a bad attitude and unprofessional attitude, blaming everything on the customer. I feel this is a huge insult to my character and intelligence.Less than a week later. Suddenly it was found that the steering wheel was difficult to turn, and the entire vehicle could not start at all due to a power outage. I took the car back to the dealer and they told me it needed to be repaired for two or three days and finally told me there was a problem with the battery and although they replaced it for free, they told me they didn't know the cause. I bought a car to facilitate my work. During the repair period, I was not provided with a transportation vehicle. I had to take an Uber or rent a car to go to repair, pick up the car, and work, incurring hundreds of dollars in expenses. , which caused great harm to me. And now I have a huge psychological shadow when driving this car. I'm worried that the steering wheel won't turn at any time while driving. Tires and Steering Wheel This is a huge safety hazard to me.

Totally Disappointed with my purchase of my 2021 Crosstrek. My Transmission went out and the car was out of warranty. I can understand why the company does not have to fix it. But my intelligence was insulted when I called Subaru of America. They said because I did not maintain my car using their dealerships, that's why my car broke down. In other words, I should have used them to do the oil changes instead of my local mechanic. They said that on each oil change, they check the transmission and advise of any service to it. If I knew I could have prevented this. Well, I am totally insulted because I take care of all my cars and maintain them. When I purchased my car new, if I had been told about this, I would have at least taken my car to Subaru for every other oil change to keep up with the transmission. However, they never mentioned this when I bought the car and when I called for help they insulted me by saying it was my fault for not taking it to them for the oil changes. They did offer $1,000.00 to help me fix it at Subaru, but the new transmission cost to replace with them was over $10,000.00, and a rebuild was $6500.00 Well I had to go to a junkyard to purchase a transmission and pay an outside transmission mechanic to swap it and program it... Well, I hope this helps future consumers who are thinking of buying cars with a CVT transmission. I never knew what a CVT transmission was until I found out the hard way by this experience... I will never, ever buy a Subaru again. Sadly I am stuck with the car I have until I pay it off, but now I know better...

Part has been on order for 13 weeks, reached out to Subaru of America and they would only tell me that it is ordered, would not reach out to the vendor, only offered two weeks of rental. the person was so scripted that it sounded like and AI chat. would not esculate the call to his manager. will never deal with Subaru again, there are many great cars out there. I'll give my ********** chance to help. that is ****** Subaru in *********

I will never buy another subaru Again the 2 times I had a oil change on new car they over full the oil1/4 and up I say something they will look at u like ur stupid I don't no if they if there burning oil so they over fill or there wanting to blow seals etc never again people don't go to dealers u do check oil before leaving

I had engine issue with a 2024 Subaru that i took to my local Subaru dealer. My car was running and driving when i dropped it off at ************* and they tore it completely apart. I had to call the local shop 10 times to get told they cant answer any questions. It took 2 weeks of me and my wife each calling 10 times a day to talk to somebody at corporate about my car that i haven't had now for over 2 months with no option of a loaner car. I was told its not warranty but couldn't answer why it happened in the first place. I refused to pay ************* an absurd amount of money to put my car back together and they gave it back to me in box's completely tore apart. My car was running and driving when i dropped it off and now its in 10 unorganized box's and was basically told stop talking to us its not our problem.