ComplaintsforPantone, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There are 2 issues that I am reporting. The first is that I was signed up for 2 identical accounts and was double charged. Then I was double charged again a year later. The second issue is that I did not know I was signing up for a year long subscription in the first place. Because they use a third party, FastSpring, to process payments, I did not recognize the emails from Pantone. I reached out to them immediately when I saw this second charge a year later and never heard back. I have reached out to them twice now, and filed a complaint with PayPal but haven't heard back. At least, I would like the double payments reimbursed, and the recurring payment on the single account reimbursed.Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 11 (two weeks ago) I subscribed Pantone Connect, but I was charged both a monthly and yearly subscription. With no option to correct this on my end, I contacted the customer support phone number and was told I would be contacted the next day. That didn't happen, so I tried their online message system, again was told I'd receive a response the next day. No response. I tried the online message system a second time, again no response.Initial Complaint
04/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am writing to file a complaint against Pantone Connect on behalf of ***** ****** ******* regarding the lack of account access for our purchased licenses. We purchased Pantone Connect licenses in January 2023. Since then, I have been facing significant issues with gaining access to my account despite numerous attempts to resolve the matter with Pantone Connect's customer service. I have made dozens of phone calls to Pantone Connect's customer service, but the response has been extremely poor. In most cases, the call is either disconnected or I am promised that my message will be passed to their IT department, but there has been no resolution. It has been several months now, and I am still unable to access my account, which is causing disruptions to our operations at ***** Public Schools. The account used to purchase the licenses was *********************, and despite providing all the necessary information and proof of purchase, I have not been able to gain access to the account. This lack of account access is not only hindering our ability to fully utilize the purchased licenses but also causing frustration and inconvenience for our staff and students. As a public educational institution, we have limited resources and rely on the services we purchase to function efficiently. However, Pantone Connect's lack of responsiveness and failure to resolve this issue in a timely manner is impeding our operations and impacting our ability to provide quality education to our students. I am seeking assistance from BBB to help resolve this matter and ensure that Pantone Connect provides the necessary support to grant me access to my account and fulfill the terms of the purchased licenses. We have invested time and money into these licenses, and it is unacceptable to be denied access without a proper resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
590 Commerce Blvd
Carlstadt, NJ 07072
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.