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ComplaintsforEast Coast Toyota
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Complaint Details
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Initial Complaint
08/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
East Coast Toyota (ECT) performed a routine oil change on 6/30/21 on my 2018 Tacoma truck. The technician did n't properly secured the oil tank cap; therefore as I drove home oil sprayed out everywhere. When I got home my oil light came on and I was leaking oil. The next day, ECT towed my truck back to the dealership. They preformed a new oil change and refunded me for the previous one. I drove my truck for a week, then went for a Health Check at Crestmont Toyota where metal shavings were found in my oil indicating there was damage to my engine. ECT towed my truck from Crestmont back to their dealership where they too found metal shavings in the oil. ECT gave me a loaner truck as they have had my 2018 Taco since the beginning on July. I am requesting a BRAND NEW Engine. They are refusing to give me that. WITHOUT my consent they began repairs on the damaged engine. The truck is not safe for me or my family with a half rebuild Engine. A lawyer contacted the dealer on my behalf.Business response
09/01/2021
Mr. Olvae is requesting a new which the dealership was willing to provide. However, there is no way to get a new complete engine. It simply isnt available. We replaced the shortblock. His Tacoma has been repaired. ************** has retained an attorney which has precluded us from contacting him directly. However, we are speaking with his attorney. We cant provide something that isnt available.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.