ComplaintsforPointe Buick GMC
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I kept a detailed log of my interactions with the dealership (see attached PDF). Transaction Date: 7/8/2024 Amount of Money Paid: $22,434.35 for 2019 Ram Promaster Charge for Pre Delivery Service: $995 Charge for Flex Protect: $595 Business Description of Pre Delivery Service: It’s a charge that covers a muti point inspection and the cost of any repair the vehicle needed before being sold, such as tires. Typically costing $1995, but offered to me at $995. Business Description of Flex Protect: An anti theft 1 year subscription that comes with all Pointe Buick GMC Vehicles. No cost was mentioned or implied (the way it was presented to me it appeared to be a free-trial type of thing). Nature of Dispute: During the sale I was presented Pre Delivery Service invoice listing a multi point inspection and no repair action needed or taken. After the sale, my mechanic inspected the vehicle and found it needing ~$2000 in repairs that are simple things a multi point inspection would catch. One of the items listed was tires. The salesman from the dealership agreed that the Pre Delivery Service should have caught those items and that the dealership should take the car in to have it fixed. Several weeks went by and the manager at the dealership finally said they would fix the tie rod only. Whether or not business tried to resolve the problem: They claimed they would fix the tie rod. After several days went buy I called to get an update and they hadn't ordered the part yet and said it had a week lead time. It was clear they had no intention of completing the repair in a timely manor. I did not ask them about the Flex Protect charges. I noticed the charge after getting my answer to the repairs and already knew they had no intention of treating me fairly. I would like the dealership to refund me for the Pre Delivery Service and Flex Protect charges. The Pre Delivery Service was not completed as described to me at the date of sale. I never authorized or requested Flex Protect.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.