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ComplaintsforSEGS Coin Grading
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent a coin to them at the beginning of august 2023 and have not receieved it back. I have cintacted the company multiple times about the coin and have not recieved a reply. It has been almost a year. I have sent more coins trying to get organized according to the time frame they said it takes. The other coins are going to be late also but this coin is going on past a year now. It is an 1817 restruck brockaged coin that I did get an estimate of value from a dealer of $395,000. Don't know if that is true value or close to but I need some answers.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Two orders were submitted on 8/26/23 the invoice numbers are ***538 and ***537.Two orders were submitted 8/26/23 for grading and are yet to be returned completed.1/31/24 - Emailed them to find out when the order would be completed. 2/1/24 Segs emailed the following: Hi We have received our parts to get the machine fixed now we are just waiting for the guy to come fix it he should be here beginning of next week.We are sorry about the delay for your order but we should be able to get your coins back out to you in the next 2-3 weeks If you would rather not wait any longer we would be happy to send your original coins back to you Let us know Thanks, SEGS 3/8/23- We emailed to find out when the order would be complete- No response from Segs 4/15/24- Emailed and called but no response from Segs 4/29/24- Emailed and called but no response from Segs 5/4/23- Called and left message -no reply We have called countless other times and have yet to receive a call back from anyone. The value on the submitted orders is $11,475. I am simply looking to recover the submitted items regardless of grading status or the value of coins refunded to me.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.