ComplaintsforMRS BPO, L.L.C.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been receiving text messages (since 05/14/2024 - total of 15 messages) from MRS **** LLC about a debt I have for SPECTRUM. Spectrum is an internet and cable TV provider in ********************I have never had an account with Spectrum. I called the number in the text and they wanted my full name, which I thought they should have because they have been texting me. She then asked for my date of birth, I suppled it. She then asked me for my last four of my social security. I refused to give them to her. I told her that she should be able to look at my supposed account with just my name and date of birth. She said that they have other people with my exact name in their system. That is very unlikely that the other people in their system have my same name and DOB. I also asked her what address they had for this supposed account. She said it was confidential. I asked her if it was in my city and state, and she said no.I'm not sure if it is identity theft but it was very disturbing that she wanted all my information without providing any context. I went on their website and entered my name and last four of my social and their portal said that I had no accounts in their system.

  Business response

  08/29/2024

  BBB ID: #********
  *** Ref: LU1-19593528
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. 
  
  This complaint is regarding text messages that the consumer received from ***.
  
  The consumer states they have been receiving text messages from ************ about a debt they have for Spectrum. The consumer has never had an account with Spectrum.
  
  The consumer called the number in the text and *** wanted their full name, which they thought *** should have. *** then asked for their date of birth, which they provided. *** then asked for the last four of the consumers social security. The consumer refused to give that information, saying *** should be able to look at the supposed account with just the name and date of birth. *** said that they have other people with my exact name in its system. The consumer believes that it is very unlikely that the other people in their system have my same name and DOB. The consumer also asked what address *** had for this supposed account. The *** representative said it was confidential. The consumer asked if it was in their city and state, and the representative said no.
  
  The consumer is not sure if this is identity theft but it was very disturbing that *** wanted all their information without providing any context. The consumer went on the *** website and entered their name and last four of their social and their portal said that they had no accounts in their system.
  
  The consumers desired resolution is: Explanation of charges; Modification/discontinuance of an advertised claim; No further contact by the business.
  
  *** initiated an investigation in order to address the concerns. Our investigation included a review of the activity related to the phone number provided with the complaint including a review of the recorded call, and other information provided with the complaint. 
  
  First and foremost, *** apologizes for any inconvenience or misunderstanding. However unlikely the consumer thinks this is, the fact is some of the consumers information matched some of the information on an account in our office, but other information did not match. Our representative exercised due diligence to confirm we were speaking with the intended individual before disclosing any information. We also respect the consumers reluctance to provide additional identifying information. 
  
  *** was attempting to contact an individual at the phone number provided with the complaint, which was provided to *** as a viable number to reach the intended party. 
  
  This consumer is not the person we were attempting to contact.
  
  The consumer spoke with one of our representatives on August 26, 2024. This was the first communication *** received from the consumer.  *** did not speak with the consumer or receive any other communication from the consumer prior to this conversion. 
  
  Upon receipt of this complaint, we were able to verify that this consumer is not the individual we intended to contact.  We strive to ensure we are only calling numbers where we can expect to reach the intended party. However, sometimes we are provided inaccurate information.
  
  *** will not initiate any further texts or calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. *** apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below.
  
  Sincerely,
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recieve weekly text messages notifying me of a debt powered to ******** When contacting ******** they confirm my account is paid in full and on auto pay. No outstanding debt exists. When I try to contact MRSBPO they don't answer their phone number. There is no way to chat like they advertise and no way to review the supposed debt. This is a scam.

  Business response

  08/29/2024

  BBB ID: #********
  *** Ref: LU7-10010609
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. 
  
  This complaint is regarding text messages that the consumer received from ***.
  
  The consumer states they receive text messages weekly notifying them of a debt owed to ******** When contacting ******** they confirm their account is paid in full and on auto pay. No outstanding debt exists.
  When they try to contact *** they don't answer their phone number. There is no way to chat like *** ********** and no way to review the supposed debt. This is a scam.
  
  The consumer provided their phone number with the complaint. The consumer also expressed a concern that this is a scam.
  
  The consumers desired resolution is: No further contact by the business.
  
  *** denies the suggestion that it is a scam. This complaint is simply a matter of *** calling a wrong number, nothing more. This complaint is the first notice to *** that we are calling a wrong number.
  
  *** was attempting to contact an individual at the phone number provided with the complaint, which was provided to *** as a viable number to reach the intended party. *** was seeking to speak with the intended party or with someone who could confirm or correct location information concerning the intended party.
  
  This consumer is not the person we were attempting to contact.
  
  We strive to ensure we are only calling numbers where we can expect to reach the intended party. However, sometimes we are provided inaccurate information.
  
  Regarding the text messages, they did not inform the consumer that they have a debt owed to ********  The message requested the recipient contact *** regarding a matter for *******, and that *** is a debt collector.  Please note that we provide an option to opt out of future messages by replying with the word "STOP."  
  
  *** will not place any further texts or calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. *** apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below.
  
  Sincerely,
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********** appears to be a legitimate collection agency from which I have been receiving text messages weekly for several weeks with regard of ******* Wireless. I have never been a customer of ******* Wireless and have had this mobile number for over 20 years. I would like for them to remove me from their list as I am certain they will find that I have never been a customer of ******* Wireless and have no reason to keep harassing me.

  Business response

  08/19/2024

  BBB ID: ********
  *** ***: LU7-9982452
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. 
  
  
  This complaint is regarding unwanted text messages that the consumer received from ***.
  
  The consumer provided their phone number with the complaint.  
  
  
  The consumers desired resolution is: no further contact by the business.
  
  *** was attempting to contact an individual at the phone number provided with the complaint, which was provided to *** as a viable number to reach the intended party.
  
  
  We understand that this consumer is not the person we were attempting to contact.  This complaint has made us aware that the phone number we were contacting was incorrect.
  
  
  We strive to ensure we are only calling and texting numbers where we can expect to reach the intended party. However, sometimes we are provided inaccurate information.
  
  
  *** will not place any further texts or calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. *** apologizes for any misunderstanding.
  
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  
  
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a text from *********** regrinding a collection account from Spectrum. I do not have an account in collection from Spectrum. This is an error on their part (if legitimate).I attempted to correspond via text but they kept on asking for identifying information which I will not provide since this appears to be a scam. The text asks that you go to their website or text them. I did request a STOP to the texts. They offer a chat option but if you enter information, it says that it is not available.The text was from ************ which shows a mobile number. I have not and will pay them any money since I do not owe anything. However, I want confirmation that this complaint is resolved and no further action will be taken.

  Business response

  08/19/2024

  BBB ID: ********
  *** ***: LU1-19918283
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. 
  
  
  This complaint is regarding unwanted text messages that the consumer received from ***.
  
  The consumer provided their phone number with the complaint.  The consumer also expressed a concern that this appears to be a scam.
  
  The consumers desired resolution is: confirmation in writing that no further collection action will be taken and the company considers the matter resolved.
  
  *** was attempting to contact an individual at the phone number provided with the complaint, which was provided to *** as a viable number to reach the intended party.
  
  This consumer is not the person we were attempting to contact.
  
  This complaint is simply a matter of *** calling a wrong number, nothing more. This complaint is the first notice to *** that we are calling a wrong number.
  
  *** denies the suggestion that it is a scam.  This is simply a matter of *** texting a wrong number, nothing more.  
  
  
  We strive to ensure we are only calling numbers where we can expect to reach the intended party. However, sometimes we are provided inaccurate information.
  
  *** will not place any further texts or calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. *** apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unwanted ************ messages. Contact *********** regarding a matter with SPECTRUM. *** is a collection agency. Visit us at: ************************* Call: ************** To opt out of texts, reply: STOP. Rights/Information: mrsbpo.com/disclosures To text with us Click: ********************************* (my phone number)

  Business response

  08/12/2024

  BBB ID: #********
  *** Ref: LU1-20017467
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. This complaint was sent to *** on August 8, 2024. 
  
  This complaint is regarding unwanted calls and text messages that the consumer received from ***.
  
  The consumer provided their phone number with the complaint.
  
  The consumers desired resolution is: No further contact by the business.
  
  *** was attempting to contact an individual at the phone number provided with the complaint, which was provided to *** as a viable number to reach the intended party.
  
  This consumer is not the person we were attempting to contact.
  
  This complaint is simply a matter of *** calling a wrong number, nothing more. This complaint is the first notice to *** that we are calling a wrong number.
  
  We understand that the consumer did not respond to them, but please note that we provide an option to opt out of future messages by replying with the word "STOP." 
  
  Please be assured that had the consumer answered our calls or text messages, or called *** and let us know we reached a wrong number, we would have ceased attempts to reach the intended party at that number.
  
  We strive to ensure we are only calling numbers where we can expect to reach the intended party. However, sometimes we are provided inaccurate information.
  
  *** will not place any further calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. *** apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a text from *********** regarding a matter with ************** I have never had an account w/Suntrust Bank and they are no longer in business. Please help me if possible. **

  Business response

  08/12/2024

  BBB ID: #********
  *** Ref: LU9-2966586
  
  Dear **********************,
  
  *** BPO, LLC ***** received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. 
  
  The consumer states they received a text from *********** regarding a matter with ************** They have never had an account with ************* and they are no longer in business. The consumer asks the BBB to please help them if possible.
  
  The consumer provided the phone number at issue with the complaint.  
  
  The consumers desired resolution is: No further contact by the business.
  
  The account related to the text messages sent to the consumer is not for this consumer. We were attempting to reach a different party. The phone number at issue was provided to *** as a viable number to reach the intended party.
  
  To be clear, *** sent one and only one text message to the phone number provided with the complaint. We understand that the consumer did not respond to this text message, but please note that we provide an option to opt out of future messages by replying with the word "STOP." 
  
  We assure you and the consumer that had the consumer contacted *** directly, whether by phone or text or email, to let us know we reached a wrong number, we would have ceased further communication to their phone number.  
  
  *** will not make any further attempts to call or send messages to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution.
  
  *** apologizes for any misunderstanding or inconvenience.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  *** BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been receiving repeated calls since beginning of July. No messages, calls and hangs up. I am not in collections for anything and I want all contact to cease. This is harassment

  Business response

  08/01/2024

  BBB ID: #********
  MRS Ref: LU1-19811511
  
  Dear **********************,
  
  MRS BPO, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. This complaint was sent to MRS on July 23, 2024. Below are our responses to the claims made in the complaint.
  
  This complaint is regarding calls that the consumer received from MRS. *** consumer provided their phone number with the complaint.
  
  *** consumer states they have been receiving calls since the beginning of July.  No messages; calls and hangs up. *** consumer states they are not in collections for anything and they want all contact to cease. *** consumer believes this is harassment.
  
  *** consumers desired resolution is: No further contact by the business.
  
  MRS was attempting to contact an individual at the phone number provided with the complaint, which was provided to MRS as a viable number to reach the intended party.  
  
  This consumer is not the person we were attempting to contact.
  
  This complaint is simply a matter of MRS calling a wrong number, nothing more. This complaint is the first notice to MRS that we are calling a wrong number.  
  
  Please be assured that had the consumer answered our calls, or called MRS and let us know we reached a wrong number, we would have ceased attempts to reach the intended party at that number.  
  
  We strive to ensure we are only calling numbers where we can expect to reach the intended party.  However, sometimes we are provided inaccurate information.  
  
  MRS will not place any further calls to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. MRS apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  MRS BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received an email regarding an attempt to collect for a ******* bill. I immediately called ******* who said I never owed that amount and nothing was sent to collections. This was supposedly for a bill from 1 month ago.

  Business response

  08/02/2024

  BBB ID: #********
  MRS Ref: LU7-9941017
  
  Dear **********************,
  
  MRS BPO, LLC (MRS) received a copy of the complaint that the consumer, *******************************, submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.  
  
  This complaint was sent to MRS on July 23, 2024.  
  
  This complaint is regarding an account that the consumers creditor, **************** ********** placed with MRS for collection.
  
  The consumer acknowledges receipt of the email MRS sent to them notifying them that the account was placed with MRS for collection.  
  
  The consumer indicates upon receipt of the email, they immediately called ******* who said the consumer never owed that amount and nothing was sent to collections. This was supposedly for a bill from 1 month ago.
  
  The consumers desired resolution is: Billing Adjustment.
  
  MRS promptly sent an email to the consumer containing notice of the placement of the account with MRS for collection, and information related to the right to dispute the debt or request additional information about the debt in accordance with the Fair Debt Collection Practices Act.  The notice included instructions on how to dispute the account or request validation.  The consumer acknowledged receipt of this email.
  
  We understand that sometimes consumers may choose to file a complaint directly with the BBB without any prior direct communication, and MRS respects this choice.  
  
  MRS did not receive any direct notification that the account was disputed nor any request for validation prior to, or after the receipt of this complaint.  Had we received such a request, we would have contacted ******* for relevant documentation.  
  
  Upon receipt of this complaint, MRS requested documentation from the creditor.  As of the date of this response, documentation has not yet been received. When ******* provides the validation to MRS, MRS will mail it to the consumer.
  
  MRS will suspend attempts to contact the consumer regarding the subject account until such time as the documentation has been provided.  ************** temporarily suspend its efforts to communicate with the consumer during this time period, they are free to contact MRS to discuss the matter at their convenience. They are also free to communicate with MRS in writing. 
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  MRS BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I receive weekly texts stating MRS *** is trying to collect a debt, I have never used the affirm company they are saying I have used, I imagine the person who had my number before me is still using it as I often get their collections calls. I have had this number for at least 10 years. I would like the texts to stop. I have gone to the website and cannot find anything about me owing them

  Business response

  07/29/2024

  BBB ID: #********
  MRS Ref: LU5-853279
  
  Dear **********************,
  
  MRS BPO, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter. This complaint was sent to MRS on July 19, 2024. Below are our responses to the claims made in the complaint.
  
  This complaint was sent to MRS on July 19, 2024.
  
  This complaint is regarding calls and text messages that the consumer received from MRS. *** consumer provided their phone number with the complaint.
  
  *** consumer states they have received weekly texts stating MRS *** is trying to collect a debt.  *** consumer states they have never used the ************** that MRS is saying they have used.
  
  *** consumer believes the person who had the phone number at issue before them is still using it as they often get their collections calls. *** consumer has had this number for at least 10 years. *** consumer would like the texts to stop. *** consumer has gone to the *** website and cannot find anything about owing MRS.  
  
  *** consumers desired resolution is: No further contact by the business.
  
  MRS was attempting to contact an individual at the phone number provided with the complaint, which was provided to MRS as a viable number to reach the intended party.
  
  This consumer is not the person we were attempting to contact.
  
  This complaint is simply a matter of MRS calling/ texting a wrong number, nothing more. MRS was notified on July 17, 2024, prior to the receipt of this complaint, that it was calling a wrong number.  *** consumer notified MRS via Chat.  
  
  During the Chat session on July 17, 2024, the consumer provided their first name and notified MRS that we have the wrong number.  *** representative with whom the consumer was Chatting apologized, confirmed we were attempting to contact someone else at that phone number, advised the consumer that we updated the number as a wrong number, and again apologized for the inconvenience.  
  
  MRS did not attempt to call or send any text messages to the phone number at issue after July 17, 2024.   
  
  Regarding the text messages, they did not inform the consumer that MRS is trying to collect a debt or that the consumer used the **************.  *** message requested the recipient contact MRS regarding a matter for ************ and that MRS is a debt collector.  
  
  MRS will not call or send any text message to the phone number provided with the complaint. We trust this will satisfy the consumers desired resolution. MRS apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  MRS BPO, LLC
  *********************************************************************
  **************
  *********************
  
  This communication is from a debt collector
  
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have received multiple text messages from this organization claiming I owe a debt to ************ N.A. I have never had an account with this company and I owe no money to them. I have verified with my credit report that there is no existing account in my name with this company, nor has there ever been one. MRS *** customer service doesnt answer when called. Tactics used by this company, such as only sending text messages are extremely questionable, as I have never received any written correspondence from them through the mail detailing what I owe and to whom.

  Business response

  07/26/2024

  BBB ID: #********
  MRS Ref: LU5-1060288
  
  Dear **********************,
  
  MRS ***, LLC (MRS) received a copy of the complaint that the consumer submitted to the Better Business Bureau of New Jersey (BBB). We welcome the opportunity to assist with this matter.
  
  **** complaint was sent to MRS on July 19, 2024. It is our understanding the complaint was filed with the
  BBB on July 15, 2024.
  
  **** complaint is regarding text messages that the consumer received from MRS.
  
  The consumer provided their phone number with the complaint.
  
  The consumer states they received multiple text messages from this organization claiming they owe a debt to ************ N.A.  Then the consumer further states MRS *** customer service doesnt answer when they called.  The consumer states they have never had an account MRS or ************ they did not receive any written correspondence through the mail detailing what they owe and to whom, and that tactics used by this company such as only sending text messages is extremely questionable.  
  
  The consumers desired resolution is: No further contact by the business.
  
  We understand that it can be frustrating to receive calls or messages intended for someone else. We do our best to ensure the information that we are provided is accurate, but please understand that sometimes we are provided with old or inaccurate phone numbers.
  
  MRS was attempting to contact an individual at the phone number provided with the complaint. That phone number was provided to MRS as a viable number to reach the intended party. However, it appears that there was a miscommunication or an error in providing the correct contact information to MRS. **** consumer is not the person we were attempting to contact. MRS was not aware that this was a wrong number until it received this complaint.
  
  The consumer states they received multiple text messages from MRS.  MRS sent two (2) and only two (2) text messages to the phone number at issue on July 8, 2024, and on July 15, 2024.  These messages were sent before the consumer filed this complaint with the BBB.  MRS also placed three (3) calls to the phone number at issue.  Two (2) were placed before the complaint was filed with the BBB, and the third after that date, but before the complaint was sent to MRS.  MRS did not send any text messages or placed any calls to the phone number at issue after receipt of the complaint on July 19, 2024.  
  
  We provide with the text messages an option to opt out of future messages by replying with the word "STOP." We also provide other options to contact us including by phone, mail, email, and our web portal. MRS did not receive any response from this consumer or from the phone number at issue.
  
  The consumer states the messages claim they owe a debt to ************ N.A. The messages did not inform the consumer that they owe a debt to ************ N.A. The messages requested the recipient contact MRS regarding a matter for ************ N.A. 
  
  The consumer indicates they called MRS but the call to MRS was not answered.  MRS has no record of any call to any of its offices from the phone number at issue.  If the consumer called from a different phone number, we do not know what that number was and therefore cannot comment on this concern.  
  
  We understand that sometimes consumers may choose to file a complaint directly with the BBB without any prior direct communication, and MRS respects this choice. We assure you and the consumer that had the consumer reached out to MRS and notified us we were calling or texting a wrong number, we would have ceased using that phone number to attempt to contact the intended party.   
  
  MRS will honor the consumers request for no further contact from MRS.  MRS **** not attempt to contact the intended individuals using the phone number provided with the complaint.   
  
  MRS sincerely apologizes for any misunderstanding.
  
  Thank you for your courtesy and consideration. If you or the consumer have any additional questions or concerns regarding our investigation, feel free to contact us directly. Our contact information is below. 
  
  Sincerely,
  MRS ***, LLC
  *********************************************************************
  **************
  *********************
  
  **** communication is from a debt collector
  
  

  Customer response

  07/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩