ComplaintsforAllied Experts Heating & Air Conditioning

• Initial Complaint

  10/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  At the time we signed a contract for energy improvements including attic insulation and garage insulation at an out of pocket cost of $6,000 ($2,000 of which the electric company paid). the homeowners were provided a blank ST-8 Capital Importance Form and we were told that it would be signed by the contractor and presented to the homeowner at the completion of the work, so we could use that to write off for our taxes of having it Energy improvement to our home. When the work was completed, Allied failed to provide the signed ST8 form. They have been non responsive to our requests in writing and calls made. I would like the Better Business Bureau to intervene since the company has failed to comply and lied to us and now will not provide the signed ST-8 form to for tax purposes.

  

  Business response

  11/14/2023

  I have tried to contact this customer on numerous occassions to explain to him that the form he is looking to use only pertains to tax exempt entities. When we did the job for him, he did not file any tax exempt forms with use, therefore he would not be tax exempt. He may be thinking that he needs this form to get his end of the year tax credit, but he does not and his account can explain that to him. If indeed he is tax exempt for some reason then he needs to respond to my calls so I can get him the form.

  Truly,

   

  *********************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 06, 2022 I had a new **** system and Water Heater installed under the ** Clean Energy Program in association with my gas and electric provider PSE&G, by Allied Experts A.K.A. Allied Construction *********************************************************************** was advised by the sales and installation team that the installation would be inspected by the ***************** municipal inspectors once the work was completed. Months went by and I hadn't been contacted for the inspection, several calls to Allied Experts resulted in no returned calls. I went to the township office and was advised that ******* of Allied filed for a permit on July 01, 2022 for the **** system and they were awaiting the $156.00 fee. **** also of Allied had file on July 20, 2022 for the Water Heater and were awaiting the $69.00 permit fee. I have learned that ******* no longer works for Allied Experts and numerous calls to **** or her manager or the company owner has yielded zero returned calls. So, it is almost nine months since the installation and the permit fees have not been paid and the installation job hasn't been inspected. I've had to be more than understanding since the supply chain and employee shortages caused by the pandemic, but this is totally unacceptable. I feel that Allied Experts should be removed from the approved list of companies that participate in the ** Clean Energy program.

  

  Business response

  03/02/2023

  The permit has been paid and the permit number has been issued to the customer #*********. If you have any other questions, please let me know.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company, hired to install hvac system and insulate house, agreed to submit all of the paperwork needed to secure, and have issued, a permit. We were advised this would take **** weeks. Our job was completed in May of 2022. First phone call to follow up on this was in November. We were told a message would be sent to the person that handles permits (****) and we would receive a call back. Mid December, after not hearing back we texted the sales rep who said he would get us a response. No one got back to us. I called the office again in late December and demanded **** get back to me. She replied via email, advising a check still needed to be cut and issued for the permit. I replied asking how long that would take, and received no reply. The following day I called and was able to speak directly to her, at which point she advised she would have no idea how long the check was going to take to be issued. I emailed again today asking for an update, since this was supposed to be handled in **** weeks and we are closing in on 8 months. I want the installation inspected by the township and the permit issued. This cannot be done until Allied does their part.

  

  Business response

  01/20/2023

  The check #  ****, for the permit was sent to the ******************** on 1/10/23 and was cashed on 1/17/23. We are waiting on the township to issue the permit number.

• Initial Complaint

  12/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Allied Experts installed two heating units and a hot water heater approx. 14 months ago. The final inspection of the equipment has not been done by our township because Allied has not paid the $429 to the township for the permits, which was included in our price we paid already. We need the permits paid for so that the township will come out to inspect. It has been ******************************************************************************************************************** not. We filed a previous complaint with BBB, and the response from Allied Experts in writing was that a check was mailed out and should be paid in two weeks. That was 11/17- I called the township yesterday, 12/16/22 and the township indicated the permits have not been paid yet, and there are many more outstanding permits not paid by Allied Experts for several other township residents. The previous ticket through BBB was closed before I had the chance to check if the permits were paid, that is the reason for this new ticket. We simply want them to pay the permit off so we can get inspected.

  

  Business response

  12/28/2022

  The township has had our check for the payment of the permit for several weeks. At this time they are refusing to give the homeowner their permit number so they can have their inspection.

• Initial Complaint

  07/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Allied Experts in September of 2019 to do (Contract $17K)(Test) ***************** (Attic Insulation) 11 of blown fiberglass ******************** *** Hot Water Tank EF **** ******************** *** Furnace 96% AFUE ******************** 16 Seer Central AC ******************** Attic Tent Issues 1.As a part of the job Allied Experts were supposed to schedule an appointment, within a week, to patch up the attic ladder area this is pending to-date 2.As a part of the job we were supposed to receive the township permit - this is pending to-date 3.Recently, on Jan 29th we experience a major leak from the water heater damaging our first floor ceiling a. On Feb 1 Allied Technician came to check the leak b.He collected all the details (and pictures) c.We havent heard back from anyone to-date, after repeated emails 4.Potential leak in the attic unit

  

  Business response

  08/23/2021

  I have contacted the customer and we are presently working on a resolution. They did have a water heater leak that has been repaired and  will go out a patch the ceiling per our conversation. It is my understanding  that the leak may have occurred after we were there and check the system and nothing looked wrong. Again we did go back immediately when it did leak and make the necessary repairs. 

   

  Customer response

  08/24/2021

  
  Complaint: 15687253
  
  I am rejecting this response because: we would like to see resolution to items listed below - before we accept the response from business; I will be forwarding old details back to Allied as requested by **************** from Allied.

   

  1. As a part of the job Allied Experts were supposed to schedule an appointment, within a week, to patch up the attic ladder area this is pending to-date

  2. As a part of the job we were supposed to receive the township permit - this is pending to-date

  3. Recently, on Jan 29th we experience a major leak from the water heater damaging our first floor ceiling

           a. On Feb 1 Allied Technician came to check the leak

           b. He collected all the details (and pictures)

          c. We havent heard back from anyone to-date, after repeated emails

  4. Potential leak in the attic unit
  
  
  
  Regards,
  
  ***********************

  

  Business response

  09/17/2021

  WE have made arrangement to go back to the home and correct the issues. If we can't do the work on the ceiling, we asked the homeowner to get an estimate as will will get on from our contractor as well. We have every intention of fixing ************** issues.

   

  Truly,

   

  *********************

  Customer response

  09/24/2021

  
  Complaint: 15687253
  
  I am rejecting this response because:
  

  I appreciate the response - but would like to keep this open until they actually fix the issues listed in the original complaint. They have promised in the past but never showed up to actually do the work. 

  
  
  
  Regards,
  
  ***********************

  

  Business response

  10/04/2021

  We are presently working on resolving this customers issues. We have been out to do repaire work and we will be going out again for another repair job. Customer is on board withresolution.

  Customer response

  10/06/2021

  
  Complaint: 15687253
  
  I am rejecting this response because:
  

  I wan to keep the complaint open.

  Currently we have a open ceiling (cut open to perform repair) and additional items were found with the new water heater installation (faulty installation caused the leak and corrosion); Allied sent an expert tech to investigate the cause of the leak and was going to provide details back to the office. We are awaiting the ACTUAL resolution and the next steps.

  Meanwhile we have an open ceiling in the kitchen and dinning area.
  

   

  
  Regards,
  
  ***********************

  

  Business response

  10/19/2021

  I have responded to the complaint. We are presently working with the customer to resolve his issues, but he wants to keep the complaint open until the issues are resolved. The work is partially done and I believe we have one more thing to ************ that is done, then I am expecting ************** to be happy with the resolution.

  Customer response

  10/22/2021

  
  Complaint: 15687253
  
  I am rejecting this response because:
  
  

  Damaged water heater that caused the leak and the ceiling damage has been replaced. Next pending item is the ceiling repair.

  
  
  Regards,
  
  ***********************

  

  Business response

  11/12/2021

  We have been working closely with ************** and his issues are very close to being resolved. I believe at this point the complainant should be satisfied. I have not heard from him to dispute any issues we are resolving

  Customer response

  11/13/2021

  
  Complaint: 15687253
  
  I am rejecting this response because:
  

   

  The issues are in a process of being resolved - but not complete. We will keep the complaint open until all resolved.

  Sanding of the ceiling 

  Painting

  Permits
  

  
  
  Regards,
  
  ***********************

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had a new heating/ ** system installed in 2017. We have experienced problems constantly. The ** unit leaks and shuts off. No one seems to be able to fix it permanently. We pay hundreds of dollars for each service visit. I believe that a system this new should not need such frequent repair and that we should not be charged for services that are not true fixes.

  

  Business response

  08/10/2021

  I spoke with the customer regarding her issues and she said that her husband has fixed the problem and she wasn't sure if she wants us coming back to her home. There was a problem with the circulation pump that has been corrected. I did offer her a free maintenance plan so that we can keep her equipment tuned-up.Her and her husband would like time to discuss the offer. 

  If you need any further information, please contact me at *****************

  Truly,

  *********************

  Customer response

  08/31/2021

  
  Complaint: 15681012
  
  I am rejecting this response because:I just spoke with someone in customer service and they said to send you an email.  I would like the complaint reopened as I never heard from ********************* again regarding her offer of free maintenance.  I asked her to put her information in an email so my husband could refer to it and we could discuss it.  Each time I spoke to her, I asked her to put what we had discussed in an email so I could have the details to refer to.  She never did. 
  
  There are things other than free maintenance that should be done to remedy the problem.  Is there anything else I should do on my end?
  
  Thanks,
  *******************
  *************
  
  
  
  Regards,
  
  *******************

  

  Business response

  08/31/2021

  Tell us why hereLisa Sommer <***********************************> Tue, Aug 10, 2:38 PM
  
  
  to dryan233
  
  
  
  
  
  
  
  ***** and *****,
  
  
  Thank you for taking my call today. As we discussed previously, I am the Allied Ambassador and wanted to reach out to you when I saw your request to BBB. 
  
  
  This was the first time I was notified of your issue and I wanted to reach out immediately.
  
  
  Per our discussion last week, you mentioned that your husband was able to fix the issue with your AC unit and that you were not sure if you wanted our company back in your home.
  
  
  You also said that you got mixed messages from some of our technicians regarding how the problems occurred. You did say that the circulation pump *** have been installed incorrectly but has been fixed.
  This email went out to ************ on August 10th and never received a response from him.
  
  

   

  At this point since the issue has been rectified there isn't anything I could do to offer to fix it.  What I would like to do to earn back your trust in our company,  is to give you 2 years of free maintenance. This would give you 4 seasonal tune-*** on your equipment to make sure that it is cleaned and primed for the upcoming season.
  
  
  If you would like to accept this offer, please let me know and I will make sure we put the 2 year maintenance plan on your account.
  
  
  You will have to call us to schedule your maintenance appointments, but that is all you would have to do.
  
  
  Please let me know by calling or emailing me.
  
  
  Truly,
  
  
  *********************...

  Customer response

  08/31/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  We are in the process of working out some other details in addition to the free maintenance.  We would also like to have some existing installation troubles resolved.  W

  
  *******************

  Customer response

  04/14/2022

  
  Complaint: ********
  
  I am rejecting this response because: 

  I would like to reopen complaint number ********. Although Allied seemingly rectified the situation, we tried to turn the air conditioning on today and it does not work. 

  
  

  
  
  
  
  Regards,
  
  *******************

  

  Business response

  04/25/2022

  They schedule an appointment with us for May 2nd. Not sure they reopened the case, we fixed all the things that they wanted fixed. The husband made a list and we did what they asked. We are now going out per their schedule to review the *** We offered to go out sooner, but this is the date they requested. We will update you on what happens at their appotment on the 2nd of May!

  Tell us why here...

  Customer response

  04/25/2022

  
  
  Complaint: 15681012
  
  
  I am rejecting this response because:
  
  the air conditioning does not work, even after all of the remediation we requested. I would like the case to remain open until the air conditioning is working correctly.
  
  
  Regards,
  
  
  *******************

  

  Business response

  05/09/2022

  I spoke with the customer this morning and he is happy with the resolution. We went out to their home and reconnected a switch that had been disconnected when we went out and performed all the work they had suggested in an email. The customer said thet he will start the ** unit on a warmer day and contact us if there is a problem. As of right now, he is fine with the resolution.

  Customer response

  05/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩