Business ProfileforCherry Hill Autos Inc

I received a safety recall notice for replacement of my airbag. When I went in, my heating was working. When I left, it was not. This was as a result of something that occurred during the airbag replacement. This is clear because when I went in, the dealer prepared a pretty comprehensive repair estimate that did not include my heating, but did include minor items such as replacement of my windshield wipers. The assistant went through all of the items with me. I have the list. The heating was not on that list as needing work because there was no problem with it when I went it and when they scanned for necessary repairs. When I left it was not working, probably a result of electrical switching or something in the process of changing the airbag, which I understand is quite common. I called the dealer to let them know. I was asked to come back in to check the car. Initially, the dealer wanted to charge me for diagnosing the problem, but then relented when I refused. Another repair estimate was completed that increased by $2k on the last estimate I was given. This time, the heating came up as needing attention, which it should have because it was now no longer working. Despite this very clear evidence that the heating problem was post my initial visit and therefore as a result of something the dealer had done, the dealer refused to take responsibility and insisted on repairing the problem only if I paid for the repair. This is not correct and poor customer care. With a car with no heating, I did not leave the dealership in the condition that I entered. I do not trust this dealership because they are clearly engaged in the age old dealership game of creating problems that they now expect me to pay them to rectify.