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Customer Review Ratings
2.85/5 stars
Average of 13 Customer Reviews
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Review fromCliff C
Date: 02/11/2025
1 starEMT solar fraudulently scheduled a roof inspection that was never requested. They stole the lead from a broker that was working with us going around him to try and force a deal directly. Stealing leads from independent agents is poor form. Contacting people that your roof will be inspected tomorrow when snow is in the forecast is stupid. They should be ashamed of these business practices, it feels bullied and desperate on their part.Review fromMonica S
Date: 12/20/2024
1 starI will share my story in a video on my social media.The run around and complete exhaustion I got from company has been awful. Please *******! Do more research! I had a contract out (not signed) because we waited to meet with contractors. and prices were agreed upon and we took off from work to meet with contractors. Everything was set from dates and mind you I have 3 kids, that had plans for them to be out of the house due to a full roof removal and r&r. After all that they came back and said, Sorry we made a mistake on pricing and have to cancel the job! The rollercoaster this company put me and my family through has been unimaginable and all during the holidays. YES, Ive contacted *** the owner, who truly doesnt care! I will share my story with all of the mount laurel community for I admin on their social media for others to be very cautious when dealing with this company. When I share what happened people are in disbelief, the customer service and the way they treated me was horribly. This was also before a job was done, so imagine when you get a job done with them and actually have an issue. PLEASE ******* before proceeding with this company. ****** was the one who ultimately said they made a mistake and cancelled and hung up the phone! I hope no one else has to go through what I had to go through with this business! -****** **** SReview fromRustam S
Date: 12/04/2024
1 starRustam S
Date: 12/04/2024
ZERO stars. EMT Solar keeps contacting me even though I have made it clear that I'm no longer interested. **** ***** and others have been told not to contact me in any way, but their constant harassment is keeps occurring. I want them to cease and desist. Five contacts a day make this intolerable. The numbers that call include 856 area code numbers among others. Every time I block these, they call using a different number. Some kind of robocall scam to force you to listen to their unwanted pitch. I want no further contact with this business. I do not have any dealings with them past or present and want nothing to do with this shady company in the future.EMT Solar & Roofing
Date: 12/05/2024
Thank you for sharing your concerns. We sincerely apologize for any frustration or inconvenience youve experienced. We want to assure you that at EMT Solar, we strive to maintain respectful and professional communication with all individuals, and we take your feedback very seriously.After thoroughly reviewing our records, which include all calls made on recorded lines, we found no instances where a request to stop contacting you was received or acknowledged by our team. Please know that we are not in the business of harassment and deeply regret any impression to the contrary. Our standard practice is to honor such requests immediately and ensure no further outreach ********* light of your complaint, we have placed your number on our Do Not Call list, effective immediately. You will not receive any further contact from us.We appreciate you bringing this matter to our attention and giving us the opportunity to address it. Should you have any additional concerns, please do not hesitate to reach out.Kind regards,Review fromJason E
Date: 09/06/2024
1 starJason E
Date: 09/06/2024
Decided not to go with the company as ***** the marketing direct beat around the **** with questions. After I told him no and left a bad review the harassment started. With multiple phone calls telling me he could lose his job. Offered me 500 to take it down and he would send it through one of the a payment app. Concerning is that they have your address and he was not happy.EMT Solar & Roofing
Date: 09/07/2024
We politely were in contact with ********************* regarding his request for a no credit check proposal to which he declined and we responded accepting his decision to pass on going solar. For an unknown reason ************* decided to leave an unprovoked negative review on our ****** stating false claims about pricing and our reputation. ***** kindly reached out to ************* to address his concerns. When calling ************* answered the phone, after learning ***** was calling to address his review ************* stated "Im not taking the review down" and hung up on *****. ***** proceeded to offer compensation to have his review removed. We believe we tried to reasonably solve *************' complaint. For an unknown reason he decided to attempt to slander our company to no fault of our own. We'd like to see this complaint closed and review removed. Thank youEMT Solar & Roofing
Date: 09/07/2024
We would like to point out that ************* illegally posted *****'s personal information on his ****** review including personal cell number.Review fromPete M
Date: 05/05/2024
3 starsPete M
Date: 05/05/2024
********** My solar project started August 2023. I put out (4) requests out to solar companies requesting proposals to add solar to my house. The only one that responded was EMT Solar. So i went through the process for an inspection and proposal in September2023, so i signed off with EMT Solar. After all the paperwork and permits were approved in October 2023 it wasn't until January 2024 until the project started (New roof @ solar). All the work went well. I was satisfied with all the work performed. The roofing crew was great as well as the solar crew. They answered all of my questions as well as being well informed and very pleasant to speak to.And now the Downfall of my project. I'm a person (an EMT solar customer) that likes to be kept up to date with what's going on with the project. Unless I requested information from someone, it was like pulling teeth to get anything from people in the office or even the salesman i started the project with. At one time I included the owners on an email , and they didn't respond either. Sounds like a communication issue within the company?Finally the solar system is up and running in April 2024 and seems to be working okay, and that was after I chatted with someone from Emphase (the people monitoring the system) , telling them that the micro-invertors needed to be turned on! And last, to this date (May 2024) we have not heard anything from EMT solar as to customer satisfaction or any concerns? I don't know if anything will be addressed , but just to let people know of my experience with this company! Just one last thing, buyer beware and do your homework!EMT Solar & Roofing
Date: 05/17/2024
Thank you for reaching out. Our owner ********************* will be in contact with you regarding this matter.EMT Solar & Roofing
Date: 06/05/2024
Thank you for bringing your concerns to our attention and for providing detailed feedback about your experience with EMT Solar. We sincerely apologize for any frustration or inconvenience you encountered during your solar project. Your satisfaction is incredibly important to us, and we are committed to improving our services based on your valuable input.We are pleased to hear that you were satisfied with the work performed by our roofing and solar installation crews. Our teams strive to deliver high-quality workmanship, and were glad that they were able to meet your expectations on-site.However, we deeply regret the communication issues you experienced throughout the project. We understand that timely and proactive communication is crucial, especially for significant projects like yours. While we did communicate with you during the course of your project to inform you of necessary township inspections and the permission to operate your system, we acknowledge that our efforts could have been more thorough and consistent.Your feedback has highlighted important areas where we need to improve. Since your project, we have taken steps to enhance our customer outreach and communication processes. We are actively working to ensure that all our customers are kept well-informed and that their concerns are addressed promptly.We apologize that you had to reach out to Enphase to resolve the issue with the micro-inverters. This oversight is not in line with the standards we strive to uphold. Going forward, we are implementing more stringent checks and follow-*** to prevent such occurrences.Please know that your experience is not the norm for EMT Solar, and we are using it as a critical example to prevent similar issues in the future. We appreciate your patience and understanding as we work to improve.If you have any further concerns or questions, or if there is anything we can do to make things right, please do not hesitate to contact us directly. We value your feedback and are here to assist you.Thank you again for your candid feedback and for giving us the opportunity to improve.Sincerely, Director of OperationsReview fromLori G
Date: 03/26/2024
5 starsLori G
Date: 03/26/2024
I have to say Ive been quite impressed by the great communication I received from Emt every step of the way!EMT Solar & Roofing
Date: 03/27/2024
Glad to hear everything went well!Review fromFeanco D
Date: 12/15/2023
1 starFeanco D
Date: 12/15/2023
Possibly the worst mistake I ever made going with this company. Took my money. Messed up the install several times. Took months to complete and have been trying to get them on the phone for over a week. Have left several messages and emails and got nothing in return. The phone was answered one time and I was sent to the sale rep ******* voicemail and never got a return. Stay away from this companyEMT Solar & Roofing
Date: 05/31/2024
Very sorry that you had this experience. One of our owners ********************* tried to reach out with no response. Can you please contact him directly on his cell # that he texted you from? Thank you.EMT Solar & Roofing
Date: 06/05/2024
Hello,We have been attempting to reach you to resolve your concerns but have not been successful. We understand that the failure of your inspection and the subsequent need to update the permit to meet town requirements had been frustrating. While such issues can occur in solar projects, we acknowledge the inconvenience it had caused you.We strive to conduct our business in a way that ensures customer satisfaction, and we regret that you felt let down by our services. Unfortunately, we have not had the chance to address your concerns directly as we have not received a response to our outreach efforts.Please allow us the opportunity to rectify the situation. We are eager to address your concerns and find a resolution that meets your satisfaction.Thank you,Review fromJanelle L
Date: 08/24/2023
5 starsJanelle L
Date: 08/24/2023
I have shopped around with different solar companies and EMT has been the most professional and friendly ones ive dealt with so far. I had a few specific questions that ***** was able to explain and took his time explaining the solar program steps to me with great patienceEMT Solar & Roofing
Date: 10/18/2023
Glad to hear everything went well!Review fromNigel S
Date: 08/24/2023
5 starsNigel S
Date: 08/24/2023
Very professional company! From initial call to install. Highly recommend themEMT Solar & Roofing
Date: 10/18/2023
Excellent. Glad to hear everything went well.Review fromTyler R
Date: 08/24/2023
5 starsTyler R
Date: 08/24/2023
EMT is a great company. Couldn't even think of anything bad to say about them. Each preference I had they met.EMT Solar & Roofing
Date: 03/27/2024
Glad to hear it!
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