Business ProfileforHunter’s Flooring

We signed a contract with ****** to have their contractor, Hunter Flooring, install our kitchen floor. My husband emailed the contractor pictures of the floor saying it needed to be leveled. They responded saying it would be no problem.The floor was installed (on/around) August 20, 2022. we realized something was wrong.The same installers returned around the end of August and said nothing was wrong. They came back on September 23, 2022 with a manager. he had them tear up parts of the floor and apply leveler. The manager (*****?) also told ** not to call them again.We repeatedly contacted ******. A different installer came the first week of January, 2023. He agreed the floor should be removed, completely leveled and reinstalled but when he called his manager, he was told to hammer and glue it so he did.it was still not level. I contacted the manufacturer who said the floor should not crack if the subfloor is level.****** offered ** a refund if we signed a NDA. I contacted my sister, a former *** attorney, who informed ** that by asking ** to sign, it is an unfair trade practice in violation of the *** Act and the Consumer Review Fairness Act.****** responded by offering ** an additional $211.00 if we signed a Release of Claims form.We again refused because the floor was not waterproof due to bad installation and we do not know the extent of damage plus it will cost us more than $211.00 to have the floor redone.That was their final offer and communication.We contacted an attorney who said he would take the case but his fees would probably be more than we would win.We contacted the ** Attorney General. They said to give ******/******** time to respond and if we get no response, to hire an attorney.The tiles are now cracking. It makes loud noises when you walk on it. There are permanent marks from the hammer.