ComplaintsforThe Lot Shop

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a property from this business. In the warranty deed it says the grantor guarantees no encumbrances on property. It turns out there are encumbrances and the company will not respond and blocks any attempts at calling.I want my money back and the deal to be voided due to the contact terms not being met.

  Business response

  11/09/2022

  ******************* initiated an online purchase on TheLotShop.com website on October 26, 2022. The corresponding customer account shows them creating the account at 12:43 AM EST. Mx. ***** then moved forward with their online purchase at 12:41 PM EST (Attachment #1). The order was completed with IP 2607:fb90:e22a:4cfa:5185:2ba:47ae:33ff registered to ******** out of *****. Pursuant to TheLotShop.coms Terms & Conditions (last version control edit date-stamped on Attachment #2), after funds cleared our banking institution on 10/29/2022, our staff prepared the special warranty deed, processed any outstanding county tax payments that were Seller responsibility, ensured ALL county taxes were up to date and final closing occurred on 10/31/2022 (Attachment #3) Mx. ***** was provided with copy of same via email 11/1/2022 (Attachment #4). Comian Investment Group, Inc.s check number #**** was provided to the Clerk of Court for final recording of the deed. We supplied a pre-paid envelope with **************** return information for the County to return the stamped deed after recording. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405503699300382109109 (Attachment #5) Final accounting transfers for the sale were completed and booked in October. Upon review of information for this inquiry, it was determined that final recording of the deed has occurred and is fully viewable Clerk Of Court Pasco (Attachment#6). As such, it is our position all Seller side conditions of the terms of our Agreement have been met at this juncture. On the afternoon of Friday, November 4, 2022, Mx. ***** made initial phone inquiry of the day. Mx. ***** stated that they were told they could return the parcel and that they had a due diligence period after purchase to do so. We explained this was not how our process worked, and that the deed had already been executed, mailed, and delivered to the county for final recording. Mx. ***** was extremely agitated and cited there were some title conditions that were unacceptable and demanded we immediately refund him. We tried to explain what our special warranty deed would and wouldnt cover, however, the call didnt proceed in a civil tone. Accordingly, & when Mx. ***** again mentioned some title / legal related inquiry, they were told further communication surrounding the matter would be best in writing. We proceeded to give them the ******************************** email address and asked them to send whatever documentation they should like us to review . Mx. ***** continued to be agitated, as such we requested further contact be conducted in writing. To direct Mx. Ferro to where they could review the Terms & Conditions of sale we, proactively, emailed Mx. Ferro. (Attachment # 7) Given the way we take ownership of properties (through foreclosure) it is customary and fully disclosed that the type of deed we offer is a special warranty deed. The terms and conditions explain the limitations of same. Despite our request to conduct further inquiry in writing, Mx. ***** called our offices repeatedly for several HOURS, until we began blocking numbers through ******* to curtail the direct interference with our ability to conduct our normal business activities. (Attachment #8). We later followed up with a second email trying to address Mx. Ferros concerns while also addressing our own staffs concerns for safety. (Attachment #7) It was decided that after blocking the second number and giving warning to Mx. ***** we would contact the authorities should they contact us in any form but the written we would need (to supply us some documentation of verbal concern and inquiry). To date, after several requests both verbally and by email, we have not received any written inquiry from Mx. ***** despite the emergent verbal inquiries of last week. Our hope is, after Mx. ***** took the time to review the information we provided, they realized that we did fulfill all possible Seller side obligations. Given the deed has already been recorded into public records, and Mx. ***** has provided no reasonable submission to document any of the verbal and written claims, it seems beyond reasonable for them to suggest that we have not upheld our end of the purchase. Should further information be needed please let us know.

  
  

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