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Find a Location

Color Street, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Color Street, LLC

      922 Riverview Dr Paterson, NJ 07512-1127

    • Color Street, LLC

      61 Kuller Rd Clifton, NJ 07011-3475

    Business ProfileforColor Street, LLC

    Beauty Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.77/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Color Street offers an array of colors and nail art designs direct to consumers through a sales force of Independent Stylists.

    Business Details

    This is a multi-location business.

    Find a Location

    Color Street, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Color Street, LLC

        922 Riverview Dr Paterson, NJ 07512-1127

      • Color Street, LLC

        61 Kuller Rd Clifton, NJ 07011-3475

      Location of This Business
      922 Riverview Dr, Paterson, NJ 07512-1127
      BBB File Opened:
      4/3/2018
      Years in Business:
      7
      Business Started:
      6/15/2017
      Business Incorporated:
      11/11/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Andrea Wyland, Senior Director
      • Mr. Fa Park, CEO
      Contact Information

      Customer Contact

      • Mr. Fa Park, CEO

      Customer Complaints

      34 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      Hello there, I am hoping you can help me with an ongoing issue I've been having w/one of your local Jersey companies. I've been purchasing products from Color Street, a company located in ****** ********** for over 5 years as I am a Stylist who buys and sells their products. Since March 2023, they started overcharging me on sales tax on nearly every order (we are talking like 60+ orders) and at times, the overage can be 100% or MORE in sales tax than is required. None of my orders are local purchase, ALL of my orders ship to ************* where we have 7.85% sales tax and agree that is the amount they should charge on the destination sales tax as I am registered locally to pay those resale taxes. The issue, despite bringing the overcharges to their attention multiple times (30 + times) over the past 15 months, Color Street continues to over charge me in destination sales tax and ALSO adds NJ sales tax on shipping fees that are sent to me via USPO or FEDX. This doesn't seem right to be double dipping on taxes and continualy over charging me on destination sales tax as well? Is that normal for NJ businesses to do this? They will refund the overcharge on destination sales tax ONLY IF I bring to ther attention after 1 or 2 emails, but have done nothing to resolve the ongoing overcharge issue and wonder what if any recourse do I, or other customers being overcharged in getting this resolved without me having to call them out every single time. I have asked their customer service agents to put me in touch w/a supervisor or someone that can resolve this.....but for more than a year the excuse is always "we are working on this issue" but nothing ever happens to resolve this. Thank you in advance for your advise and assistance if you are able to help. Sincerely, ***************** ************ ***************
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kyle P

      2 stars

      12/19/2023

      I placed an order and selected 2 day ***** shipping. The product was shipped but has since disappeared. ***** cannot help me and after trying to contact Color Street Via email, form submission online through their website and calling numerous numbers and leaving voicemails for countless offices, I still do not have my order, am missing $50 from my account and ********************** doesn't seem to either have anyone working or just doesn't care about my situation. It has been a week since I first started contacting colorStreet with no contacts made or calls returned. They gladly accepted payment from me. Took that money and ran. They don't feel like handle customer issues is part of running Their business.

      Color Street, LLC Response

      12/22/2023

      ****, we were sorry to hear that your order was lost in transit with the Fed Ex carrier after leaving the Color Street warehouse. We can understand that it is frustrating, especially during the holidays, to have mail lost. As we know you can appreciate, Color Street does not control the mail once it leaves our warehouse. Of course, we wanted to ensure you received prompt attention and excellent customer service, so a review of your communications with our *************************** was conducted. The first email from you to report your package missing, was on December 19th at 1:53PM EST, the same day as this review. While we cant confirm the actual time of this review, we do know that your email was responded to at 2:36pm (approximately 45 minutes later) at which time you provided confirmation of your shipping address. Following your confirmation, you were informed that a replacement order was shipped and tracking indicates it was delivered today, Friday, December 22. In a matter of a few hours, your concern had been addressed.

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