ComplaintsforJDM Engine Zone Corp
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a motor April 15th. They wrote me up and gave me a receipt for high comp motor, then gave me a low comp motor. I requested to be refunded the difference between the two. Say they knew better but I have definitive proof theyre wrong. **************** argued with me and told me my warranty was void for doing basic maintenance. Order# ****Business response
05/05/2023
Thanks for reaching out. We do not understand still what the issue is.
The engine ordered was the LOW COMP. We did not have any in stock and in order to resolve this we offered you a very similar, more expensive HIGH COMP engine. This change was agreed to and we even gave you the opportunity to choose from two engines.
Days later you reached out to ** stating the engine was actually a LOW COMP, which is what you ordered. So even if we made a mistake in identifying it then you got the engine your originally ordered.
Moreover, you stated that you removed the heads as part of regular maintenance prior to installation. This is not regular maintenance this should be done by a professional. There is never a reason to remove the head. Our policy very clearly states that removal of the engine head will automatically cause a void of warranty. Therefore, the engine is yours to keep.Initial Complaint
06/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered (order #****) a motor and transmission from JDM Engine zone. Prior to the order I telephoned the company. They asked for my VIN and they said the motor and transmission would work; they guaranteed it. Once the items were installed the motor worked but the transmission did not. I emailed JDM Engine Zone; they provided one solution which my mechanic had already done. The transmission does not shift properly. The check engine light is on and at times the car must be turned off and back on to get the transmission to shift. I again emailed the company and advised them. They could not provide a solution even though I specifically asked for a manual, mechanic or guide to fix the problems. They simply told me it was working despite all the problems I had. In order to get the car running properly my mechanic had to remove their faulty transmission and put my original transmission back in. I believe this company is well aware these Japanese transmissions will not work in U.S. transmissions. Not knowing this prior I never suspected. After the fact I made inquiry with several JDM forums and learned these transmission are not the same. You need numerous other Japanese parts including the *** to get the transmission to work. These other parts were not provided.Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 24,2021 I purchased a used 2006 ***** Ridgeline engine from JDM.had it installed a few days later and was informed that they were experiencing issues.I immediately contacted JDM.At first they seemed willing to resolve the issues but now they arent responding to call/messages or emails as of Dec,7,2021.Im incurring fines with my vehicle being inoperable.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.