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Find a Location

Club Pilates Town Square has 1 locations, listed below.

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    Business ProfileforClub Pilates Town Square

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    700 State Rt 3, Clifton, NJ 07012-2351
    BBB File Opened:
    4/8/2021

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2022

    I canceled my membership April 30 and they continued to change me for **** They said they have a 30 day policy but that was not written or made known on any contract. And when trying to book classes, they were all full far in advance. So I can even use the membership they charge for because they take too many memberships without the classes to accommodate. When I disputed this charge with my credit card, my credit card refunded me the money but the business continued to charge me plus a fee for disputing. I want my money back plus the fees for *** membership.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelsey M

    1 star

    03/21/2024

    On March 5th, I began looking into the Free 30 min Intro class that is offered twice a week at this location, on Thursdays and Mondays. I signed up for the class on the 21st as it was the first available, but also signed up for the wait list for the 4 intro classes between these dates in the event a slot opened up. Slots opened on a couple of occasions, but the notification came too late and I had already made other plans.After reviewing my call log/emails/texts between these dates (3/5 - 3/20), I received no less than 9 missed calls, 9 voicemails, 13 emails and 9 texts from Club Pilates. As you can imagine, for a studio newcomer, this felt like overkill for a free 30 min class and overwhelming to say the least. The apparent goal of these messages was all over the place ranging from what to expect in my intro class, remember to bring grip socks, we need a card on file, call to complete your reservation, you need to sign a waiver, etc.Finally, yesterday (3/20) I took the time to sign the waiver they'd sent by email and responded to the most recent text with my credit card number to "complete my reservation" at 3:13pm; they didn't respond, but added the card to my account. I'm fully aware of the risk I'm taking in sending the number via text, but frankly I didn't want to speak to them based on how frequent their communication was and, since it was my AmEx, I knew I'd be fully protected should something go awry.And awry it went.I woke up in the middle of the night today (3/21) at 2:30am to a fraud alert from AmEx - "A charge of $110.00 USD was attempted at Casetify USD." I responded that no, I did not make this charge and was met with another prompt asking if I'd also just charged $105.56 at Sephora, also not my own. I should also note that in the 6-7 years that I've had this card, I've never had an issue with fraud. Yet mere hours after I give this number to the team at Club Pilates, fraud alerts. Coincidence? Don't think so.

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