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ComplaintsforHoward Johnson by Wyndham
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid to stay the night of 5/23/1924 and departing by 11am on 5/24/2024. We were attending a concert nearby and knew it would be a late night. So, our plan was to sleep until 10-1030am depart before 11am. At about 830 am, we were awoken by a lawnmower right outside our first-floor room (107). I quickly dressed and went to the front desk to complain. Nothing was stopped and the mower made several passes by our window followed by weed whacking. I paid $122.77 for a room with a bed so my wife and I could sleep. Their planned actions denied us the full sleep that we paid for. I want a refund.Business response
05/27/2024
BBB Case #: 21760042
Hotel Site #: 01002
************* Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ************************* at the Howard Johnson by Wyndham property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, Wyndham ************* was notified that the property sent an apology email to the guest. Please have the guest respond to the email if they have further questions or if they are not satisfied. We feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************
*******
Liaison,*********************************** Hotels & Resorts. Inc.
Customer response
05/27/2024
Complaint: 21760042
I am rejecting this response because: I do not want an apology. Because of their planned actions, I did not get the product I paid for.
Regards,
*************************Business response
06/03/2024
BBB Case #: 21760042
Hotel Site #: 01002
************* Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ************************* at the Howard Johnson by Wyndham property in *******, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, Wyndham ************* was notified that the property sent an apology email to the guest. Please have the guest respond to the email if they have further questions or if they are not satisfied. We feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************
*******
Liaison, *************
********************** Hotels & Resorts. Inc.Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 9th I booked a room at the Howard Johnson by Wyndham in ********* ** for my nieces for 7/12 through 7/13. The kind lady I spoke when I inquired about age requirements let me know the 19 yr old couldnt check in but her 26 yr old sister could, so she added her name. Told me a cash deposit of $100 was needed which is also on the website. But when they got there it was a new person on duty that was rude and nasty and lied saying it was $150 and they didnt see the additional name on the booking. They drove home. I called up there and she lied to me and said it wasnt her that told them that. They went back and she was still giving them problems making them wait in the lobby for almost an hour. Once they were given a room, the shower didnt with AT ALL and the toilet didnt flush. She also called the cops TWICE lying on them. Even the cops said they didnt know why they kept calling. I called up there asking fit the manager & was told theres no Night manager to call after 11am. I called at 12:21 and the manager lied saying the cops escorted people out.. THEY DIDNT! And my nieces trashed the room.. THEY DIDNT! Its all a scam to keep peoples deposit. He was NOT there but insisted on lying then hung up on me. I called corporate. Im awaiting a response. I have video but that format isnt allowed to be uploaded on this platform. The correct agreed of the Howard Johnson is: *****************************************************************Business response
07/14/2022
BBB Case #: 17561519
Hotel Site #: ??
Customer Care Case #: ???
Hello:
Thank you for notifying our office of the concern filed by *******************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Customer response
07/15/2022
Complaint: 17561519
I am rejecting this response because: I am including the requested information. Howard Johnson by Wyndham ********* By ************. LOCATION: 832 *************************************************************. Room 201. Reservation Name: DiYavonni *******. Check In: July 12, 2022. Check Out: July 13, 2022
Regards,
*******************************Business response
07/18/2022
BBB Case #:17561519
Hotel Site #: 01915
Customer Care Case #: *******
Hello:
Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property in *********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before July 22, 2022. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Customer response
07/18/2022
Complaint: 17561519
I am rejecting this response because: I am awaiting a satisfactory resolution.
Regards,
*******************************Business response
07/19/2022
BBB Case #: 17561519
Hotel Site #: 01915
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property in *********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before July 20th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
*******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Customer response
07/19/2022
Complaint: 17561519
I am rejecting this response because: Awaiting to hear from the general manager on an acceptable solution.
Regards,
*******************************Business response
07/19/2022
BBB Case #: 17561519
Hotel Site #: 01915
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property in *********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before July 20th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
*******
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ************Customer response
07/20/2022
Complaint: 17561519
I am rejecting this response because: still awaiting the propertys general manager to contact me for a resolution. The call must be before 4:30pm because I work around sensitive PPI and phones are not allowed during my work hours of 4:30pm to 1am. I also work from 6am until 12pm during the days.. again.. no phone calls.
Regards,
*******************************Business response
07/21/2022
BBB Case #: 17561519
Hotel Site #: 01915
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property in *********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************
*******
Liaison, ****************************************************** & Resorts, Inc.
Office: ************Customer response
07/21/2022
Complaint: 17561519
I am rejecting this response because: Mr **** is unavailable to reach/talk to and visits the property whenever he feels like it. What type of business policy does this fall under?? I was told I had to speak to the general manager ************* which turns out to be the very person Im complaining about, *****, that was extremely rude.. talked over me LIED and hung up on me. These LIES are proven by the many cameras at the property and the statements made by the police.
Regards,
*******************************Business response
07/21/2022
BBB Case #: 17561519
Hotel Site #: 01915
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ******************************* at the Howard Johnson by Wyndham property. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused. Rest assured we have forwarded the details of your families experience to our Field ********************* team who will review internally with the property ownership group to ensure the property is meeting and providing Wyndham brand standards.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
680 Route 3 West
Clifton, NJ 07014
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.