Business ProfileforKucht Professional

We purchased a Refrigerator and a 48 range from Kucht, both white with gold hardware. It is important to note, both these appliances were described as white on the Kucht website at the time of purchase, which can be verified in the historical screen shots of their website on the WayBack Machine. Unfortunately, these appliances to not match. The Range is fairly bright white, and the refrigerator is cream.When the refrigerator arrived, it was quite damaged and dented. Additionally, the delivery people from Kucht left the refrigerator sitting in our front yard, and left without completing delivery. We spoke to Kucht, and they initially recommended that we return the refrigerator. When we asked about a replacement refrigerator, they told us that there was no guarantee that they would ever have one to send us. Apparently, they keep very low stock available. Rather than be without a refrigerator, we opted to keep the unit, and wait on replacement parts. At this point, the refrigerator was still sitting on the sidewalk in front of our house. Kucht told us that they would send replacement parts ASAP.When we got the refrigerator into the kitchen, we noticed that the color didnt match at all. Upon contacting Kucht, they tried to make it sound as if that was intentional. Several months later, they changed their website to note that the colors are not both white, so clearly, they know that this is a problem. Eventually, Kucht agreed to custom paint new door panels for us for the refrigerator. We waited months for these to arrive. The doors that arrived are damaged, and they are the same color as the originals, as in, cream. When we called Kucht, they yelled at us, told us that we were never getting any more help from them, and hung up on us.Dozens of calls to customer service, months of effort, and we have a mismatched $6k range and $3k fridge. It appears that Kucht often responds to complaints with "call us". We did, and you yelled and hung up.

Thank you for your feedback. At Kucht, we continuously strive to improve our products and services. We would like to provide clarity on the events in question. When KUCHT Customer Support was contacted about the shipping damage, we advised you to return the unit to the seller. As the manufacturer, we had no role in the delivery process. Please be assured that KUCHT did not and would never imagine leaving our appliances unattended in a front yard.Regarding the white color, note that the range and refrigerator share the same color code and use paint from the same source. However, due to the high temperatures reached by the oven, the painting process differs slightly, which may be perceptible to some individuals. Rest assured, we do not use any other color for our white appliances.From KUCHT we were there for you, for every question or issue that occurred to you. We even gone above and beyond showing gestures of goodwill as a genuine attempt to ensure customer satisfaction. We wish you good luck and hope you understand that we genuinely tried to assist, even advising you to return the product. We trust this clarifies our position.