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ComplaintsforMeenan Oil Co
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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a service contract for my oil burner. We called for emergency service on 4/17/24 at 5:14 pm. Meenan advised someone would be there to service the burner between 6:00 pm and 2:00 am. At 5:24 pm, Meenan called to say that they would be unable to make it and someone would be there between 7:00-9:00 am on 4/18/24. On 4/18/24 at 8:00 am I called and was advised the computers were down and they could not tell me when someone was coming. Called at 8:16 am, for more information, they said they could not provide me anything, but someone should be there. Called again at 8:49, still no info. Called again at 9:35 am and 9:37 am, advised I had to go to work. They asked what time (5:00 pm) I would be home and someone would come then. Called at 2:59 pm, computers still down no information. Called at 5:27 pm, spoke with Anita who advised she spoke with a supervisor and had no record of my call. Computers still down, could not provide any information. Told me to turn off oil burner and open window. I told her you want me to open the window with the cold weather(expected temperatures between 40-45)???? Anita advised to wait for technician, but could not guarantee that they would show. I advised her that I would contact someone else for emergency service and I would forward the bill to them for payment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.