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ComplaintsforFireplace Designs
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Fireplace Designs AKA ********** Designs to renovate our fireplace. *** the owner came out to provide us with an estimate and help us design our new look. He came in, sat down talked with us for over an hour selling us on a certain fireplace, he is the exclusive dealer, they only deal with him etc. He asked for a deposit to order the fireplace as it has a 2-3 week lead time. Within (1) week he returned to demo and frame, a week later returned again to template and told us he would be back within a week to complete the job. That was over months ago and since then has blocked our calls, blocked our texts. I called the manufacturer the "exclusively" deals with him and they said they haven't sold him a unit in over (2) years. With my wife being 7 months pregnant I can not leave a hole in my wall nor have construction going on much longer so we have brought in a different contractor. He left the site unsafe and incomplete.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.