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ComplaintsforEmpire Tax Services
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 10th, 2022, I used Empire Tax Service to file my 2021 taxes. Jamie P. filed my federal and state taxes electronically and the Berkheimer tax was prepared manually. Jamie offered to mail the tax form to Berkheimer as part of the service. In February 2024, I’d picked up my mails from my post box and discovered a delinquent bill from Berkheimer, stating that I owe $1,483.53 in taxes. I contacted Jamie on 2/19/24 regarding the issue and he informed me that he’d faxed over the Berkheimer tax document during the week of 2/12/24 and he told me that I didn’t owe Berkheimer anything for tax year 2021. Due to his negligence, he tried to justify that Berkheimer was not part of the service although he’s been filling out this form for over a decade where he’d previously worked and his company. He told me that he would set up a conf call with Berkheimer on 2/20 to help resolve the issue, but failed to do so. I’ve sent numerous emails and voicemails requesting a copy of the tax document, but he failed to email the document that he claimed that he faxed to Berkheimer. He doesn’t return phone calls, emails or text messages and my concern is that he lied to me. I don’t think that he sent anything to Berkheimer, hence the reason he’s unable to provide documentation. He’s been filing the same documents for over 10 years, and I pay to complete all, not partial. My simple ask is for Jamie to provide a copy of the Berkheimer form that he claimed that he filled out and faxed over to Berkheimer for tax year 2021. He has my email address, therefore, he can scan and forward to me. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.