Business ProfileforCARiD.com

Dishonest people with no integrity. Before I ordered a pair of front turn signal units for my FJ Cruiser, I called and talked to someone in their technical support department, asking if these units would come with installation instructions. I was assured that they would. When the units came, there were no instructions. I again called their tech support, talking to the same person, who said that yes, there were instructions and that he would have them emailed to me. What I got in the way of an email, was that there were no installation instructions, that I would have to take it to my mechanic to install. I then promptly returned them, but in talking to their customer support, was told I would be charged $12 for a fee (stocking, or something). I said that they assured me there were installation instructions before I placed the order and there were none. I asked if it was fair to charge me such a fee, when they were the ones that were in the wrong. The service rep said she would talk to her supervisor. I was on hold for awhile and then the service rep came back on and said her supervisor would NOT waive the fee. That is it. I will never do business with these people again.