ComplaintsforJP Auto

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered the headlights for my 2014 Dodge Durango the headlights did not fit my car after the website said they would I sent the headlights back (witch I shouldnt had to if they fit) was never credited back the money and the package is lost somewhere

  Business response

  05/24/2023

  Hello

  We provided you the ***** label on 3/21/2023 and ***** shows the package has not been shipped

  396027449150 ****** tracking)

  Please advise

  ****

   

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a left reflector unit for my 2018 ****** Highlander and the company sent me the right one. I have attempted to contact them numerous times to get the correct item but they continue to ignore or simply do not care. I am seeking a refund or replacement with no avail.

  Business response

  06/09/2023

  Hello

  Your full refund is issued today 6/9 at 2:50pm

  My apology for the delay

  ****

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I thought I purchased a tail light for $134.45 from the website Order #****** I got confirmation of the order and they took my money, and never heard from them again. Cannot reach them at all. Have tried several times.

  Business response

  05/01/2023

  Hello

   

  We did reply to your request on 4/28 and stated that your order will be shipped from ** by 5/1

   

  Thank you

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered headlights from JP Auto. They came defective / broken. I am attempting to return them but get no response from the company via email. I filled out the returns form as instructed with no response. There is no working phone number to contact the company. I wish to have a return label sent to me and my money refunded as the product is unusable.Reference : Order number ******

  Business response

  04/03/2023

  Hello *****,
  
  I want to make sure that you received return label from our RMA ***** yet?
  
  System shows the label was already created and sent to you on 3/23
  
  ****

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a part for my vehicle last week on the 16th at 830 am and it's been over a week and I have not received anything about my ordered being shipped or a tracking number. I've emailed over and over again with no response and the money was already taken out of my account... I would like answers to my part or a tracking number if not I want my money back. Of I have to take legal action I will.

  Business response

  04/03/2023

  Hello

  We are sorry for the delay. Your package was delivered by post office on 3/30

   

  ********************************************************************************

   

   

• Initial Complaint

  03/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Tracking status shows no updates and i have been waiting since march 13th. It sqid my package would be delivered march 16th when i placed my order and i still havent received my package and its really important to get it as soon as possible. We pay over 12 for shipping to get here in a certain amount of time just for it to not be delivered when it says it will be. Jp auto needs to update there tracking status as it doesnt give you any information and all it says is order confirmed

  Business response

  03/19/2023

  Hello

  I am sorry that the part is out of stock and your refund was issued on 3/17

• Initial Complaint

  03/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a part on 92/11/2023 and returned the product on 02/21/2023 and I haven't received a refund or a response

  Business response

  03/19/2023

  Hello *******,

  Your refund was issued on 3/14

  Ref#***********************

  Thank you

• Initial Complaint

  02/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a set of mirrors on order ******* for my 2012 Honda Civic LX. The type were power glass, non-heated, manual folding. Once received, found that the passenger mirror was not the correct mirror, didn't even mount the same or even have folding ability. Have contacted this company numerous times via email to get this resolved with no success thus far. They've asked for photos of the incorrect part and I not only provided that, I also provided photos of the actual mirrors on my vehicle along with the photo of the correct mirror off of their website and their engineer stated this is the correct mirror and further stated some vehicles have different style mirrors on either side of the vehicle which is absurd. Both my mirrors mount on the door just under the glass and this incorrect mirror mounts on the wing forward of the glass.

  Business response

  02/19/2023

  Hello *******

  Return label was emailed to you on 2/19

  Thank you

  Paul

  Customer response

  02/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  January 7, 2023 ORDER # ******************* Order Placed: January 7, 2023 ********** order number: ******************* Order Total: $364.58 Shipped on January 9, 2023 Items Ordered Price 1 of: For Honda Pilot Tail Lights Lamps Set 2006 2007 2008 Driver and Passenger Side Sold by: ** **** (seller profile) Condition: New $149.39 1 of: For Honda Pilot Headlights Lamps Set 2006 2007 2008 Halogen Driver and Passenger Side Sold by: ** **** (seller profile) Condition: New $194.56 Shipping Address: ***** ****** *** ***** ** *****, ** 41003 United States Shipping Speed: Standard Shipping Payment information Item(s) Subtotal: $343.95 Shipping & Handling: $0.00 ----- Total before tax: $343.95 Estimated tax to be collected: $20.63 ----- Grand Total: $364.58 Payment Method: Visa | Last digits: **** Billing address ***** ****** *** ***** ** *****, ** 41003 United States Credit Card transactions Visa ending in ****: January 9, 2023: $364.58 As you can see I ordered and Paid for a set of Head Lamps and Tail Lamps for my vehicle. When the package was delivered we did not open right away because my husband works so much, anyway on the 20th of Jan 2023 we did open the two boxes that were taped together and there were only one head lamp in each box no tail lamps at all we never received them. There is no phone number for this company and I've been emailing them but they are giving me the run around about this issue. I need your help please in getting a refund or just getting the items I ordered. . Thank You for help with this matter.

  Business response

  01/25/2023

  Hello *****,
  
  Thank you for contacting us about the shortage. I checked our shipping department and found that you are correct. This is our mistake and I apologize it.
  
  We are going to ship you the missing product by 1/26 and provide you the tracking info once the carrier picks it up.
  
  My apology for our error and all the inconvenience.
  
  Paul

  Customer response

  01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 2 headlight kits from JP auto online on 1-6-23 cost for products $266.28 plus $14.99 shipping. The items were returned but I did not get my refund as they had promised. JP atuo assigned order ID# was ******. Total that was charged to my card by JP auto aka Jersey Primary was $281.27 this payment was confirmed & cleared my account on 1-9-23. Products arrived by Fedex 1-12-23 two boxes taped together. Once opened one headlight cap was broken off which exposed the bulb. The other was fine. I was unable to reach company in question via phone ###-###-####, as this number just rang busy then disconnected. On 1-12-2023 I put in a request to return the damaged headlight, JP auto response was "Your return has been submitted for review on January 13, 2023, 11:27pm UTC"). They indicated I could check the return status at anytime at their website & they would notify me when a decision had been made concerning my return request. I received this email @ 6:27pm. At 8:43pm I received a response by email from JP auto which said ("Your return was accepted"). And they would refund me $266.28 the price of the items. To review my return and complete the process I had to click a link to there website. I click the link reviewed my return order request, print the packing slip and mailing label. Return address ** ******** **** ***** *** ******** ** ***** plus the company's phone # ###-###-####. Return instructions on packing slip indicated I had to return both boxes as they were received "taped together. Both boxes were repackaged & taken to FedEx mail box center on 1-17-2023 @12:21pm tracking# ************** Reference #RMA ******  I received proof of delivery for tracking # ************** & JP auto received the boxes by FedEX Ground and was confirmed on 1-19-2023 signed by LJON @ 9:34am. As of today I have not received a refund or replacement products nor has JP auto reached out to me with any further information or resolution to this transaction.

  Business response

  01/24/2023

  Hello ******,

  Thank you for reaching out. Your refund is issued on 1/24

  Best Regards,

  Paul

  Customer response

  01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Hello, 

  As of 1/24/2023 the refund has been issued back to my card in the amount of $281.27. This refund included the cost of the product, tax & shipping cost.  Thank you for all your help. 

  Sincerely,

  ****** * ***** *******

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** * ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩