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ComplaintsforJP Auto
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered the headlights for my 2014 Dodge Durango the headlights did not fit my car after the website said they would I sent the headlights back (witch I shouldnt had to if they fit) was never credited back the money and the package is lost somewhereBusiness response
05/24/2023
Hello
We provided you the ***** label on 3/21/2023 and ***** shows the package has not been shipped
396027449150 ****** tracking)
Please advise
****
Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a left reflector unit for my 2018 ****** Highlander and the company sent me the right one. I have attempted to contact them numerous times to get the correct item but they continue to ignore or simply do not care. I am seeking a refund or replacement with no avail.Business response
06/09/2023
Hello
Your full refund is issued today 6/9 at 2:50pm
My apology for the delay
****
Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I thought I purchased a tail light for $134.45 from the website Order #****** I got confirmation of the order and they took my money, and never heard from them again. Cannot reach them at all. Have tried several times.Business response
05/01/2023
Hello
We did reply to your request on 4/28 and stated that your order will be shipped from ** by 5/1
Thank you
Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered headlights from JP Auto. They came defective / broken. I am attempting to return them but get no response from the company via email. I filled out the returns form as instructed with no response. There is no working phone number to contact the company. I wish to have a return label sent to me and my money refunded as the product is unusable.Reference : Order number ******Business response
04/03/2023
Hello *****,
I want to make sure that you received return label from our RMA ***** yet?
System shows the label was already created and sent to you on 3/23
****Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a part for my vehicle last week on the 16th at 830 am and it's been over a week and I have not received anything about my ordered being shipped or a tracking number. I've emailed over and over again with no response and the money was already taken out of my account... I would like answers to my part or a tracking number if not I want my money back. Of I have to take legal action I will.Business response
04/03/2023
Hello
We are sorry for the delay. Your package was delivered by post office on 3/30
********************************************************************************
Initial Complaint
03/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Tracking status shows no updates and i have been waiting since march 13th. It sqid my package would be delivered march 16th when i placed my order and i still havent received my package and its really important to get it as soon as possible. We pay over 12 for shipping to get here in a certain amount of time just for it to not be delivered when it says it will be. Jp auto needs to update there tracking status as it doesnt give you any information and all it says is order confirmedBusiness response
03/19/2023
Hello
I am sorry that the part is out of stock and your refund was issued on 3/17
Initial Complaint
03/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a part on 92/11/2023 and returned the product on 02/21/2023 and I haven't received a refund or a responseBusiness response
03/19/2023
Hello *******,
Your refund was issued on 3/14
Ref#***********************
Thank you
Initial Complaint
02/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a set of mirrors on order ******* for my 2012 Honda Civic LX. The type were power glass, non-heated, manual folding. Once received, found that the passenger mirror was not the correct mirror, didn't even mount the same or even have folding ability. Have contacted this company numerous times via email to get this resolved with no success thus far. They've asked for photos of the incorrect part and I not only provided that, I also provided photos of the actual mirrors on my vehicle along with the photo of the correct mirror off of their website and their engineer stated this is the correct mirror and further stated some vehicles have different style mirrors on either side of the vehicle which is absurd. Both my mirrors mount on the door just under the glass and this incorrect mirror mounts on the wing forward of the glass.Business response
02/19/2023
Hello *******
Return label was emailed to you on 2/19
Thank you
Paul
Customer response
02/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
January 7, 2023 ORDER # ******************* Order Placed: January 7, 2023 ********** order number: ******************* Order Total: $364.58 Shipped on January 9, 2023 Items Ordered Price 1 of: For Honda Pilot Tail Lights Lamps Set 2006 2007 2008 Driver and Passenger Side Sold by: ** **** (seller profile) Condition: New $149.39 1 of: For Honda Pilot Headlights Lamps Set 2006 2007 2008 Halogen Driver and Passenger Side Sold by: ** **** (seller profile) Condition: New $194.56 Shipping Address: ***** ****** *** ***** ** *****, ** 41003 United States Shipping Speed: Standard Shipping Payment information Item(s) Subtotal: $343.95 Shipping & Handling: $0.00 ----- Total before tax: $343.95 Estimated tax to be collected: $20.63 ----- Grand Total: $364.58 Payment Method: Visa | Last digits: **** Billing address ***** ****** *** ***** ** *****, ** 41003 United States Credit Card transactions Visa ending in ****: January 9, 2023: $364.58 As you can see I ordered and Paid for a set of Head Lamps and Tail Lamps for my vehicle. When the package was delivered we did not open right away because my husband works so much, anyway on the 20th of Jan 2023 we did open the two boxes that were taped together and there were only one head lamp in each box no tail lamps at all we never received them. There is no phone number for this company and I've been emailing them but they are giving me the run around about this issue. I need your help please in getting a refund or just getting the items I ordered. . Thank You for help with this matter.Business response
01/25/2023
Hello *****,
Thank you for contacting us about the shortage. I checked our shipping department and found that you are correct. This is our mistake and I apologize it.
We are going to ship you the missing product by 1/26 and provide you the tracking info once the carrier picks it up.
My apology for our error and all the inconvenience.
PaulCustomer response
01/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 2 headlight kits from JP auto online on 1-6-23 cost for products $266.28 plus $14.99 shipping. The items were returned but I did not get my refund as they had promised. JP atuo assigned order ID# was ******. Total that was charged to my card by JP auto aka Jersey Primary was $281.27 this payment was confirmed & cleared my account on 1-9-23. Products arrived by Fedex 1-12-23 two boxes taped together. Once opened one headlight cap was broken off which exposed the bulb. The other was fine. I was unable to reach company in question via phone ###-###-####, as this number just rang busy then disconnected. On 1-12-2023 I put in a request to return the damaged headlight, JP auto response was "Your return has been submitted for review on January 13, 2023, 11:27pm UTC"). They indicated I could check the return status at anytime at their website & they would notify me when a decision had been made concerning my return request. I received this email @ 6:27pm. At 8:43pm I received a response by email from JP auto which said ("Your return was accepted"). And they would refund me $266.28 the price of the items. To review my return and complete the process I had to click a link to there website. I click the link reviewed my return order request, print the packing slip and mailing label. Return address ** ******** **** ***** *** ******** ** ***** plus the company's phone # ###-###-####. Return instructions on packing slip indicated I had to return both boxes as they were received "taped together. Both boxes were repackaged & taken to FedEx mail box center on 1-17-2023 @12:21pm tracking# ************** Reference #RMA ****** I received proof of delivery for tracking # ************** & JP auto received the boxes by FedEX Ground and was confirmed on 1-19-2023 signed by LJON @ 9:34am. As of today I have not received a refund or replacement products nor has JP auto reached out to me with any further information or resolution to this transaction.Business response
01/24/2023
Hello ******,
Thank you for reaching out. Your refund is issued on 1/24
Best Regards,
Paul
Customer response
01/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Hello,As of 1/24/2023 the refund has been issued back to my card in the amount of $281.27. This refund included the cost of the product, tax & shipping cost. Thank you for all your help.
Sincerely,
****** * ***** *******
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** * ***** *******
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Customer Complaints Summary
120 total complaints in the last 3 years.
23 complaints closed in the last 12 months.