ComplaintsforJP Auto
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a headlight on 8/5/22 that ended up being the wrong part, I tried to return it using their online link and get a message that says order is too large and to please contact customer service. However, there is no way to contact customer service, no phone number on their website and the numerous emails we sent have not been responded to. The phone number listed with the the BBB does not work and constantly says user busy when its called. I need send the item back and get my $600 back!!!!Business response
09/16/2022
Hello
Refund was issued on 9/14 via Paypal
Thank you
Initial Complaint
06/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a driver's side and passenger side mirror for my 2006 ***** Civic on June 9, 2022.A week and a half later, they said my parts were delivered but they never were. I have tried to call, e mail customer support and use their chat system and they have not gotten back to me at all. No parts ever received and no money back for the part. I see many complaints on the BBB website and see that this company is scamming people. I'd like my money returned.Business response
06/23/2022
Hello
According to ****** your package was delivered on 6/19
https://www.fedex.com/fedextrack/?trknbr=61290273355920438220&trkqual=20220610205500~61290273355920438220~FXSP
Under our company's terms and conditions:
https://jpauto.com/terms-conditions/
Risk of Loss
All items purchased from our website www.jpauto.com are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carriers estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.Customer response
06/23/2022
Complaint: 17462125
I am rejecting this response because:
I was home all day and the package was never delivered so you still owe me back the money I paid. No one took the package as it was never delivered.
Regards,
*****************************Business response
06/27/2022
Under our company's terms and conditions:
https://jpauto.com/terms-conditions/
Risk of Loss
All items purchased from our website www.jpauto.com are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carriers estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.Customer response
06/30/2022
Complaint: 17462125
I am rejecting this response because:
The item was never delivered therefore was not stolen. Like all the other complaints, you never even shipped a product to me, you just took my money. Total scam.
Regards,
*****************************Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the set of taillights for a 06 ****** tundra on dec.7th. Realized that they were wrong parts and sent package back for refund on dec.12th. I tracked package and it was delivered back to Jpauto on dec.14th. I have sent multiple emails to the company, with no response or refund. It is now the 17th dec. And I need to order replacement part before Christmas. Please issue refund and help me bring closure to my refund.Business response
01/05/2022
refunded on 12/21Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
December the 6th I ordered a headlight for my 2007 ***** Malibu. I contacted ***** where I previously was employed at for 7 years stated that of course a label has been made and they have not yet received the actual package . I read reviews and this always seems to happen . ***** should have already received the package . Its suppose to be delivered tomorrow and ***** hasnt even received it yet. Its Christmas time . Nobody has extra money to be wasted or scammed away from . I could have ordered from ******* and it would have already been in my presence. I know the game, I worked for ***** . If they havent already received the package they are not going to . I wish to have a full refund . I will never order from them again.Business response
12/26/2021
Brittany
Fedex delivered your package on 12/10
https://www.fedex.com/fedextrack/?trknbr=287208386236&trkqual=12022~287208386236~FDEG
I appreciate if you can at least say sorry about our business in your complaints?
****
Initial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
i ordered a fuel pump for my vehicle **** kia ****** the fuel pump was never taken out of the box but it is not the right fuel pump .i have tried contacting the jp auto with no response i would like to return for a full refund of ******.hope u can help me get my money back .thank you ******* smallBusiness response
11/06/2021
Hello
Please submit your return request here:
https://jpauto.com/returns/
Thank you
****Initial Complaint
09/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a left rear 06 ***** Accord LED tail light on July 22 2021.It was received, when the body work was finished on that left rear quarter panel we installed all the bulbs, and all the needed accessories from the damaged tail light that was removed. The Tail light from J.P. Auto was too long and stuck out past the side body lines. I returned it on August 10, 2021 via ****** It was received by J.P. Auto on August 17. at **** PM and signed for by FFIN. The ***** tracking number for that returned item is ************. Sent from *******************. I did go to our Local ***** Dealer and ordered the tail light for my *********************** $187.00 plus ******** sales tax. It was made in ******** ***** it it was a perfect fit. I cannot suggest that the item they sent me was for my car or not but it did not fit. Perhaps it was for a later model. I called their phone number this morning and the recorded reply was: The number you called is not a working number. Their taiBusiness response
10/03/2021
Hello
We are not able to locate your order. Can you provide the phone#?
Thank you
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Customer Complaints Summary
120 total complaints in the last 3 years.
23 complaints closed in the last 12 months.