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ComplaintsforHoward Berger Co., Inc.
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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a comfort zone cz499r space heater a couple months ago. It stopped working and is supposed to be under a 12 month warranty. I contacted two customer support email addresses and have not gotten a response. I called the corporate office and after a long hold was told no customer support rep was available and was directed to email one of the aforementioned email addresses. I am hoping for a replacement of the defective heater and hoping you can assist.Customer response
03/29/2023
Hello. I reached out to the seller and was informed World and Main ******** is the parent company. They are now known as H2 brands group. Both are located at ************************************************
I have called the H2 and World Main numbers. There is always a wait time of 4 minutes....followed by no agent is available leave your name and contact. I have done this multiple times at this point. Both phone numbers ************ and ************ go to the same place and yield the same result. PS when i initiated the complaint H2 group was not an option in the company name lookup so i entered the brand name of the heater. Your assistance is appreciated...the whole setup of this company is geared not to allow support.
Customer response
04/06/2023
Better Business Bureau:The replacement heater arrived today.
Regards,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.