Reviews

Review Details

• Review fromerich l

  Date: 12/28/2024

  2 stars
  emailed, called, no answers or response to issues. ordered, direct, a 12 foot christmas tree. it arrived quickly which was great. but when we put it together it was noticably leaning and mutlple LED lights were already having issues. called multiple times to their service line only to hear that it was out of normal hours though calls varied with some before 5pm (a normal closing time) and emailed. still waiting on response to email for options on the tree. their instructions for lean are not reasonable for the way the tree is assembled and would only address minor lean, not substantial lean. as well their return policy should be clearer, this day and age, that there is a substantial return cost per box. by clearer I mean all requirements, listed directly together in a more concise fashion, not separate paragraphs with I expect the most impactful to a purchase being the last. this doesn't even touch how the sparcness of sections or uneveness (bulging sections) I've never seen in an artificial tree.for tree that's for from inexpensive, I really expected better.

• Review fromCraig H

  Date: 12/11/2024

  1 star
  Tried calling the company and for two days it said it wasnt during business hours even though it was in the middle of the day. Finally got through and was on hold for 1hr 48 min only to get disconnected. Called again and it said the wait time was 12 minutes and I was 76th in line. Have currently been on hold 20 minutes and now Im 73rd in line.

• Review fromAudra M

  Date: 12/09/2024

  1 star
  One star is too many, I ordered a 6ft black Christmas tree on December 2, ************************************************************************************************************************* change the phone number due to there restriction at this point I just want my refund since I cant pick up the box that I have already paid for. ($37.99) Order ***** Tracking number I chatted with someone this morning at National Tree Company the name was ****** Reindeer and they said its basically nothing that they can do.***** *****

• Review fromPatricia B

  Date: 12/09/2024

  1 star
  DO NOT BUY THESE TREES!!! Have spent 5 hours trying to connect the lights & get them to lighttheir. Customer ********************** number doesnt connect, the light design is a nightmare, even tho we paid $500+ for the tree from ****, were ditching it. It was made in *****, that explains it. RUN No stars!

• Review fromGary G

  Date: 12/05/2024

  1 star
  Received the tree I ordered on Monday 12/2/24. The tree is nothing like the pictures online and the width dimension is short by 8 inches. The quality of the tree is poor and is no where near as full as the picture. The customer ********************** is non existent. I emailed 3x with no response and called for 3 days to request a return authorize and no one answers. Terrible products and terrible customers see. **** ***** Order#*****

• Review fromSusan G

  Date: 11/30/2024

  1 star
  Wish I had checked here before I bought an ugly tree with hot bulbs and terrible customer **********************- and expensive return fees!!!

• Review fromBarb G

  Date: 02/29/2024

  1 star
  I accidentally hit order button and immediately sent an email and called (after hours ) they responded next day at noon saying it was too late and if I read return policy I would be very well informed. They didnt ship order and would not cancel! Very rude and I have to return it for *****

• Review fromTheresa C

  Date: 02/07/2024

  1 star

  Theresa C

  Date: 02/07/2024

  Purchased a beautiful 7 ft Tree in Nov 2022. Fast forward to Nov 2023, the bottom part of the tree did not light. Called multiple times; finally got someone to help and not just blow me off, taking my info with no one ever calling back. Told me to follow up in mid January. Out of 8 + calls, I was lucky to get ONE person that was helpful. One person that sent me a set of lights to use so I would have a tree up for the holiday. Clearly, no one is watching the back office service or reading your reviews. If I read any, I would not have purchased this brand. Finally got a response with a prepaid label to return bottom part of the tree via FED EX. I have no box, I'm 75 yrs old and now I have to manage to get this heavy tree bottom to FED EX, buy a box and ************** back. Not sure how this is considered a good return policy. Being in sales for over 30yrs, you can be assured I will be factual with my review of your company and your service.

  National Tree Company

  Date: 03/01/2024

  Customer was contacted and situation was resolved.

• Review fromAlice U

  Date: 01/31/2024

  1 star
  Would never buy from them again. The tree that was pictured before I purchased was much different than the one that arrived. They kept telling me to fluff the tree. I did several times. Dont buy from them.

• Review fromDiane W

  Date: 01/30/2024

  1 star
  Customer ********************** is terrible as is their return policy. I ordered 2 different styles of ******** One of which I bought 2 *******s. This ******* dropped so much glitter in my house that it was making a mess and I decided to return it. The cost for these 2 *******s, which were delivered in 2 separate boxes was about $80 total. In order to return any product other than a Christmas tree, the company charges a $25 fee per box! I chose to box the products together to at least get some of my purchase price returned to me. I politely complained to the service rep processing my return over the phone that this fee was much higher than typical of a very lightweight product. She was rude and argumentative in a shocking way, to the point that I said I did not wish to argue with her. Note: The other ******* that I kept seemed to be of very good quality but I will never do business with them again. Perhaps going through another vendor might be better, but in my opinion they do not deserve the patronage in any way.